Housing Solutions Office

2 Months Contract with a Local Authority

Umbrella - £28.30 per hour - Umbrella

Job Purpose

As a Housing Solutions Officer, you will support households living in temporary accommodation and help residents secure sustainable housing solutions. You will manage tenancy-related matters, investigate complaints, coordinate repairs, address ASB issues, and support households to move from temporary accommodation into suitable private rented housing.

Key Duties/Accountabilities

• Manage a caseload of households in temporary accommodation.
• Provide housing advice and tenancy support.
• Support residents to move into private rented accommodation.
• Investigate and resolve tenant complaints.
• Manage tenancy-related issues and breaches.
• Deal with anti-social behaviour (ASB) cases.
• Coordinate repairs and property maintenance issues.
• Liaise with landlords, contractors, and accommodation providers.
• Carry out tenancy and property management duties.
• Ensure accommodation meets required standards.
• Support homelessness prevention and housing sustainment.
• Work closely with internal teams and external partners.
• Maintain accurate case records and reports.
• Provide excellent customer service to residents.
• Work autonomously while contributing to team objectives.

Essential Experience Required

• Experience working within Housing, Homelessness, Temporary Accommodation, or Housing Management.
• Experience managing tenancy-related cases.
• Experience dealing with temporary accommodation residents.
• Experience investigating complaints and resolving housing issues.
• Experience handling ASB cases.
• Experience coordinating repairs and maintenance matters.
• Knowledge of housing legislation and homelessness law.
• Strong customer service and case management experience.
• Excellent written and verbal communication skills.
• Strong IT and administrative skills.

Essential Knowledge Required

• Housing Management.
• Homelessness Legislation.
• Housing Law.
• Temporary Accommodation Management.
• Anti-Social Behaviour Procedures.
• Tenancy Management.
• Housing Options and Housing Advice.

Essential Qualifications Required

• Relevant Housing or Homelessness experience.
• Right to Work in the UK.

Additional Information to Note

• Working Hours: 35 hours per week.
• Monday to Friday.
• 09:00 - 17:00.
• Location: Edmonton Green, EN3 area.
• Experience within Local Authority Housing Services highly desirable.
• Supplier Submission Deadline: 13th November 2026.
• We work on bi-weekly payment schedule.
• Apply ASAP.

As a Housing Solutions Officer, you will support households living in temporary accommodation and help residents secure sustainable housing solutions. You will manage tenancy-related matters, investigate complaints, coordinate repairs, address ASB issues, and support households to move from temporary accommodation into suitable private rented housing.