Housing Stability Coordinator - Community-based Supportive Housing

Housing Stability Coordinator

Community-based Supportive Housing Program

Reports to: Community-based Supportive Housing Program Manager
Status: Full-Time, Exempt

Compensation: Starting salary of $50,000 annually, based on qualifications and relevant experience.

About Housing for New Hope

Housing for New Hope believes everyone deserves a place to call home—and the support to build a stable life. As Durham's leader in supportive housing, we are working toward Vision 2032, our long-term commitment to ensuring that homelessness in our community is rare, brief, and non-recurring.

We know that housing is the foundation, but housing alone is not enough. Through our Supportive Pathways framework, we partner with each participant to build lasting stability through housing, mental health and emotional wellness, substance use recovery supports, employment and job readiness, life skills development, and relationships and community belonging.

Our team helps make this vision a reality.

Role Purpose

The Housing Stability Coordinator is a key partner in advancing Housing for New Hope's Vision 2032. Working from a Housing First philosophy, this position helps participants move beyond obtaining housing toward achieving long-term stability by supporting progress across the Supportive Pathways that matter most to each individual.

This role combines relationship-building, advocacy, systems navigation, and coordinated support to help people thrive in permanent housing.

What You’ll Do

• Build trusting relationships with participants and provide person-centered support.
• Help participants obtain and maintain stable housing through home visits, advocacy, and problem-solving.
• Connect participants with community resources that support health, employment, recovery, and financial stability.
• Partner with landlords, service providers, and community organizations to strengthen housing success.
• Maintain accurate documentation and use data to measure progress.
• Work collaboratively with teammates while helping improve our programs and services.

Success in This Role Looks Like…

• Participants remain successfully housed.
• Participants make meaningful progress along the Supportive Pathways they identify as priorities.
• Strong relationships are built with landlords and community partners.
• Participants experience dignity, choice, and hope throughout their journey.
• The coordinator contributes to Housing for New Hope's Vision 2032 by helping create lasting pathways out of homelessness.

Required Qualifications

• Bachelor’s degree in Social Work, Human Services, or a closely related field.
• Minimum of three years of experience providing case management or supportive services to vulnerable populations.
• Experience working with individuals experiencing homelessness, housing instability, serious mental illness, substance use disorders, or other complex life challenges is strongly preferred.
• Knowledge of Housing First, trauma-informed care, motivational interviewing, harm reduction, strength-based practice, and person-centered service delivery.
• Understanding mental health, substance use, crisis intervention, and community resource coordination.
• Strong written, verbal, interpersonal, and organizational skills.
• Ability to manage multiple priorities while maintaining high-quality documentation and meeting deadlines.
• Ability to work independently while collaborating effectively with interdisciplinary teams and community partners.
• Experience using electronic case management systems such as HMIS is preferred.
• Familiarity with Durham County resources and supportive services is preferred.
• Valid North Carolina driver’s license, reliable transportation, and proof of insurance.

Why this Role Matters?

At Housing for New Hope, we believe ending homelessness requires more than placing someone in an apartment. It requires building relationships, opportunities, and support that help people flourish over time.

As a Housing Stability Coordinator, you won't simply manage a caseload; you'll help shape a future where every neighbor can build a stable, healthy, and connected life. Every successful housing placement, every strengthened relationship, and every milestone achieved contributes to our Vision 2032 and a stronger Durham for everyone.

Why Join Housing for New Hope?

When you join Housing for New Hope, you become part of a team committed to making a meaningful difference every day. We value collaboration, innovation, professional growth, and employee well-being.

You’ll have the opportunity to:

• Transform lives through stable housing and supportive services.
• Work alongside passionate professionals dedicated to ending homelessness.
• Build meaningful relationships with clients and community partners.
• Expand your clinical and case management skills through ongoing professional development.
• Help create stronger, healthier communities where everyone has the opportunity to thrive.

How to Apply

If you are driven by purpose, believe in the power of relationships, and are committed to helping individuals build brighter futures, we encourage you to apply through Indeed.

Application Information

• Applications will be accepted until the position is filled.
• Final candidates will be required to successfully complete an academic verification, motor vehicle record (MVR) check, and criminal background check before a final offer of employment is made.

Housing for New Hope is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made based on qualifications, merit, and business needs.

Pay: From $50,000.00 per year

Benefits:

• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have a minimum of three years of experience providing case management or supportive services to vulnerable populations?

Work Location: In person