Housing Support Worker

Te Taumata o Ngāti Whakaue Iho Ake is a Ngāti Whakaue leadership organisation working across education, te reo Māori, housing development and social wellbeing. We're looking for a Housing Support Worker to join our Housing & Wellbeing team, walking alongside whānau to find stable homes and build the connections that make a house a home.

About the role

Fixed-term position through to June 2028, open to full-time or part-time,based in Rotorua.

As a Housing Support Worker, you'll provide ongoing, whānau-centred case coordination and practical support to people finding their way into stable housing under our Housing First programme. Working within a supportive team, you'll build trusted relationships, provide outreach in homes and community settings, and coordinate the practical steps.

From finding a home, to setting it up, sustaining the tenancy, and connecting to the wider support that helps people thrive.

You won't be doing this alone. You'll work alongside other fabulous Key Worker, Peer Support Workers, our amazing Clinical team and our Front of House support.

What you'll be doing

• Building trusted, respectful relationships with the people and whānau you support
• Providing outreach and practical support in homes, the community and at appointments
• Helping people access housing, income support, health services and everyday essentials
• Coordinating warm referrals and support plans with internal and external services
• Supporting people through housing viewings, move-ins, tenancy set-up and sustainment
• Keeping accurate, timely records and escalating risks or concerns promptly

What you'll bring

• Experience supporting people facing homelessness, housing instability, trauma or complex needs — through social services, housing, community work, Whānau Ora, health, youth work or a related field
• An understanding of (or willingness to learn) Housing First, trauma-informed and kaupapa Māori approaches to practice
• Strong relationship-building, communication and case coordination skills
• Confidence maintaining accurate records and using systems like Monday.com or Microsoft Office
• A full, current New Zealand Driver Licence
• An openness to te reo Māori me ōna tikanga, or a willingness to keep growing in this area

Why join us

You'll be part of a kaupapa Māori organisation guided by manaakitanga, whanaungatanga, kaitiakitanga, pono me te tika and mana motuhake — doing meaningful, mana-enhancing work that changes lives, backed by a team that has your back.

Contact Lauren on [021 192 3497](tel:021 192 3497) or [email protected] to learn more about the role.