HPM-Engineering Executive - Panache

Key Responsibilities

Maintenance and Upkeep of Common Areas and Building

Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.

Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational

opportunities.

Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction

levels

Life Safety/Loss Prevention - the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner

identity and privacy protection

Security and safety of all residents and associates

Relationship Management

Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience

Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience

Ensure customer understanding and feedback loop

Demonstrates urgency in response and handling of customer problems and complaints

Establish a database on residents and create a process on recognizing special occasions like birthdays, etc.

Internal Coordination

Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex

Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same

Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial

results.

Review financial reports and statements to determine how Operations is performing against budgets

Strives to improve service performance.

Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis

Financial Management - capable of operating within the constraints of the CAM budget and providing timely reporting of financial

performance

Site CAM PL meeting targets/budgets; annual Budget preparation - Prepares annual budget for staffing and operating expense.

Proposes items to be included in annual Capital Plan

Maintain complete knowledge about Society Rules Regulations and Lodha policies

Develops systems and procedures that achieve higher cost efficiency and customer satisfaction

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