HR Administration Consultant

Role & responsibilities

• Manage the client engagement.

• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds

• Respond to clients queries & escalations accurately (via phone, live chat, email and case management system)

• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)

• Provide clarification of HR policies and procedures

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

• Organize knowledge sharing sessions both within the team and cross teams

• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool

• Liaison with third parties, vendors and multiple stake holders

• Resolving errors, escalations and issues on time

• Develop, mentor, and coach junior team members

• Develop process excellence in Operation activities

• Ensuring quality and timeliness of work

• Focused, diligent, high on quality and timeliness are the basic requirements for the role

• Contribute to team Business As Usual activities such as hiring, process improvement, service standardization, etc.

• Exhibit strong problem-solving and business acumen skills.

• Demonstrate advanced proficiency in written and verbal communication skills

• Strong process knowledge in workforce administration/Employee data administration

• Strong project management skills applied in a business/corporate environment

• Experience in managing multiple design project

• Strong client management and team management skills

• Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.

• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.)

• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution

• Handle client communication and client Reporting

• Excellent job organization and time management skills

• Attention to details and very good analytical skills;

• Good communication skills

• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

• Team Management skills

Preferred candidate profile

• Valid experience of 4-6 years in HR domain
• Good verbal and written communication skills
• Positive team player
• Team management