HR Administrator - Client Relations (Night Shift)

Job Summary

The HR Administrator – Client Relations is responsible for providing end-to-end HR administrative support while serving as the primary liaison between the company, employees, and clients. This role ensures smooth HR operations, timely employee support, accurate client reporting, and excellent stakeholder management. The ideal candidate has at least three (3) years of HR Administration and Client Relations experience, preferably within the BPO, HR outsourcing, or Employer of Record (EOR) industry.

Key Responsibilities

HR Administration

• Maintain accurate employee records, HR databases, and personnel files.
• Prepare employment contracts, onboarding documents, and employee movement documentation.
• Coordinate employee onboarding, offboarding, regularization, transfers, and exits.
• Process HR requests including certificates, employment verification, government forms, and HR documentation.
• Monitor attendance, leave records, and HR compliance requirements.
• Coordinate with Payroll and Finance to ensure accurate employee information.

Employee Relations

• Act as the primary HR contact for employee concerns and day-to-day HR inquiries.
• Facilitate employee orientation and company policy briefings.
• Assist in resolving employee concerns and escalating complex cases to HR Management when necessary.
• Support disciplinary processes by preparing notices, documentation, and investigation records.
• Ensure compliance with company policies and Philippine labor regulations.
• Promote employee engagement initiatives and support retention programs.

Client Relations

• Serve as the primary HR point of contact for assigned clients.
• Maintain strong relationships by providing timely and professional HR support.
• Coordinate employee-related requests between clients and internal departments.
• Manage client expectations and ensure agreed service levels are consistently achieved.
• Respond promptly to client inquiries regarding HR operations, staffing updates, onboarding, and employee concerns.
• Conduct regular client check-ins to ensure satisfaction and identify opportunities for service improvement.
• Client Reporting
• Prepare and submit scheduled HR reports to clients.
• Generate reports covering: Headcount, Attendance and absenteeism, Leave utilization, Employee movements, Recruitment and onboarding status, Attrition and turnover, and HR compliance status.
• Ensure all reports are accurate, complete, and submitted within agreed timelines.
• Maintain reporting dashboards and assist in preparing management presentations.

Compliance & Documentation

• Ensure HR records comply with company standards and applicable labor regulations.
• Maintain confidentiality of employee and client information.
• Support HR audits and compliance reviews.
• Coordinate with government agencies when necessary for employee documentation and statutory requirements.

Qualifications

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or a related field.
• Minimum of 3 years of experience in HR Administration with Client Relations responsibilities.
• Strong background in the BPO, Business Process Outsourcing (BPO), Employer of Record (EOR), HR Consulting, or Managed Services industry.
• Working knowledge of Philippine Labor Code and statutory compliance (SSS, PhilHealth, Pag IBIG, BIR, DOLE).
• Experience handling employee relations and HR documentation.
• Experience preparing client reports and HR metrics.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
• Experience using HRIS, payroll, or ticketing systems is an advantage.