HR & Training Manager

Job Ref: CRO1049

Branch: Crowne Plaza Newcastle

Location: Crowne Plaza Newcastle, Newcastle Upon Tyne

Salary/Benefits: £33806.24

Contract type: Permanent

Hours: Full Time

Shift pattern: Flexible 5 days out of 7

Hours per week: 40

Posted date: 13/10/2026

Closing date: 13/11/2026

The HR Training Manager plays a pivotal role in supporting our people strategy by leading developmental training across the business, supporting with recruitment processes, delivering high-quality onboarding, and managing compliance training across the business. This position will work closely with Heads of Department (HODs) to ensure our teams have the skills, knowledge, and motivation to deliver outstanding service and meet brand standards.

Key Responsibilities

Training Development

• Organise and coordinate external training programmes.
• Ensure monthly compliance training refreshers are carried out for all staff.
• Track and monitor completion of all brand training, ensuring it is refreshed annually in line with brand standards.
• Design and deliver engaging in-house training sessions covering topics such as customer service, problem-solving, crisis management, and health safety.
• Support the Director of People Culture with the career development programme.
• Create exciting and fun training content for a forward-thinking hospitality environment

Recruitment Onboarding

• Support HODs with the recruitment process, including job postings, candidate screening, and interview coordination.
• Conduct company inductions for all new starters.
• Monitor probationary periods, ensuring all reviews and documentation are completed in a timely manner.

Employee Relations Compliance

• Monitor absence management procedures, ensuring accurate paperwork and reporting.
• Assist with any disciplinary procedures in line with company policies.
• Ensure compliance training is delivered, tracked, and monitored effectively.
• Conduct regular training file audits to maintain compliance standards.

Employee Engagement Wellbeing

• Support the delivery of staff wellbeing initiatives.
• Act as a positive role model, fostering staff engagement and a supportive working culture.

About You

We’re looking for a people-focused, organised, and energetic individual with a positive outlook who thrives in a fast-paced environment. You will be a confident communicator, comfortable presenting to groups, and passionate about developing people.

Essential Skills Attributes:

• Excellent interpersonal and communication skills.
• Strong organisational abilities with attention to detail.
• Confident in delivering training to groups.
• Ability to work collaboratively across departments.

Desirable Skills Experience:

• Previous experience in hospitality (preferred but not essential).
• Currently studying towards CIPD qualification or equivalent.
• Experience in HR administration and/or training delivery.

What’s In It for You?

• Exceptional training and leadership development opportunities
• Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
• Paywise+ – access up to 40% of your earned pay and automatic savings options
• 24/7 Employee Assistance Programme and Virtual GP Via Mintago
• Salary Sacrifice options and retail discounts Via Mintago
• Free staff parking
• Access to hotel gym facilities

What's your passion? Whether you're into swimming, travelling or reading at Crowne Plaza we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Crowne Plaza Newcastle - Stephenson Quarter is a modern and stylish hotel located in the heart of Newcastle's vibrant Stephenson Quarter. The hotel offers contemporary accommodations with sophisticated design elements, ensuring a comfortable and luxurious stay for guests. With its convenient location near popular attractions such as St. James' Park and the Metro Radio Arena, Crowne Plaza Newcastle - Stephenson Quarter is the ideal choice for both leisure and business travelers. Guests can enjoy amenities such as a fitness center, on-site dining options, and versatile event spaces suitable for meetings and special occasions. Immerse yourself in the dynamic energy of Newcastle while experiencing the exceptional hospitality of Crowne Plaza Newcastle - Stephenson Quarter.