HR Assistant II

Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: HR Assistant II
Location: Hyderabad
Job Type: Contract
Duration: 8 Months
Work Type: Onsite

The Top Key Resposibilities:

• Working knowledge in Real Time monitoring in Call Center environment (SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.) and excel templates.
• Able to write root case analysis of any service failure.
• Intraday Reporting (including call outs).
• Manage AUX states / non-adherence and escalate to the corresponding Planning & Vendor teams.

Mandatory Requirements:

• 1+ years of customer service experience
• 1+ years of Microsoft Office products and applications experience
• Mandatory exp in excel

Preferred skills:

• Working knowledge in the clients Connect.
• 1+ years of customer service experience
• 1+ years of Workforce Management (Real Time Monitoring) experience in Call Center environment.
• 1+ years of Microsoft Office products and applications experience

Education or Certification:

• Bachelors degree with good academic record.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.