HR Assistant II

About us

Teleperformance is a leading global provider of digital business services and customer experience solutions. We work with the world's largest and most innovative companies across multiple industries, delivering transformative outcomes through our people, technology, and expertise. Our mission is to create remarkable customer experiences whilst fostering a workplace where our employees can thrive and develop their careers. We are committed to building a diverse, inclusive, and supportive environment where talent can flourish.

About the roleWe are seeking an HR Assistant II to join our Human Resources team at our TP CDO site. This is a project-based position that plays a vital role in supporting the delivery of human resources services across our organization. As an HR Assistant II, you will provide essential administrative and operational support to our HR department, ensuring compliance with company policies and contributing to the effective management of our workforce. This role is instrumental in maintaining the efficiency of our HR operations and supporting a positive employee experience. This role requires strong organizational skills, attention to detail, confidentiality, and the ability to effectively coordinate with employees, HR teams, and other stakeholders.

Key responsibilities

• Assist in the administration and implementation of HR programs, policies, and procedures and help ensure compliance with company standards and applicable requirements.
• Support employee hiring, onboarding, transfer, and termination processes, including the preparation and processing of required documentation.
• Maintain and update accurate and confidential employee records and HR documentation.
• Provide administrative support for employee and labor relations, including employee concerns, HR communications, and coordination with relevant HR teams.
• Assist in the coordination and administration of employee rewards, recognition programs, talent management and organizational performance programs.
• Support HR-related training and development activities, including scheduling, coordination, documentation, and monitoring of attendance.
• Provide administrative support for relocation, mobility, and immigration-related processes, when applicable.
• Assist HR Business Partners and other HR stakeholders with employee consultation, coordination, and HR-related activities, as needed.
• Prepare HR reports, trackers, forms, and other documentation required for HR operations.
• Support HR projects, process improvements, and other initiatives assigned by the HR management team.

What we're looking for

• Bachelor's degree in Psychology, Human Resources, Business Administration, or a related field.
• At least  6 months of relevant professional and internship experience in Human Resources, preferably in an HR Generalist, HR Assistant, HR Specialist, or similar HR Operations role.
• Demonstrates proficiency in executing established HR standards, policies, procedures, and processes with minimal supervision.
• Has practical knowledge of general HR functions, including employee lifecycle management, HR administration, employee relations, recruitment, onboarding, records management, and HR compliance.
• Demonstrates initiative in developing knowledge, sharing best practices, and identifying appropriate solutions to day-to-day HR concerns.
• Expected to continuously identify opportunities to improve HR processes, procedures, and daily operations.
• Maintains a high level of confidentiality and professionalism when handling employee information and sensitive HR matters.
• May provide day-to-day guidance or coordination to junior team members and, when assigned, help establish operational objectives and monitor completion of tasks.

What we offerTeleperformance is committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation packages, comprehensive benefits including health and wellness programmes, and opportunities for professional development and career advancement. We recognise the importance of work-life balance and provide flexible working arrangements where applicable. Our commitment to diversity and inclusion means we celebrate the unique backgrounds and perspectives of our workforce. We invest in the continuous learning and development of our employees, providing training opportunities to enhance your skills and career prospects within our organisation.

Apply nowIf you are an organised, detail-oriented professional with a passion for supporting human resources operations and employee development, we would like to hear from you. Please submit your CV, cover letter, and relevant certifications to our recruitment team. We look forward to welcoming you to the Teleperformance family.