HR Client Services Officer

Position Overview

CPS APAC Human Resource Management Consultancy is seeking a highly organized and service-oriented HR Administrator – Client Relations to support our expanding operations.

This position is responsible for overseeing day-to-day HR coordination while maintaining effective communication with both employees and assigned clients. The role covers employee documentation, HR transactions, employee relations, client coordination, reporting, and compliance support.

The successful candidate should be comfortable working in a service-driven environment and managing several employee and client requirements simultaneously. Experience in HR outsourcing, BPO, EOR, RPO, consulting, or managed services is an advantage.

Core Responsibilities

1. Employee & HR Operations

• Keep employee information, personnel records, and HR databases current and properly organized.
• Prepare and coordinate employment-related documents, contracts, and personnel forms.
• Facilitate HR transactions throughout the employee lifecycle, including onboarding, regularization, transfers, and separation.
• Handle employee requests involving certificates, employment verification, government forms, and other HR-related documents.
• Track attendance, leave applications, and other employee administrative matters.
• Work with Payroll and Finance teams to validate and update employee data.
• Ensure employee files are complete, accurate, and properly maintained.

2. Employee Support & Relations

• Act as an HR resource for employees regarding workplace concerns, policies, and general HR inquiries.
• Assist in conducting orientations and communicating company policies and procedures.
• Evaluate employee concerns and coordinate appropriate action or escalation when required.
• Provide administrative support for employee discipline and case documentation.
• Assist HR Management in resolving workplace issues in accordance with company policies and applicable labor standards.
• Contribute to employee engagement and retention programs.
• Maintain professionalism and confidentiality when handling sensitive employee matters.

3. Client Account Coordination

• Manage day-to-day HR coordination for designated client accounts.
• Establish and maintain productive working relationships with client contacts.
• Coordinate employee-related requests between clients, employees, and internal departments.
• Monitor client requirements and ensure deliverables are completed according to agreed timelines.
• Provide timely updates on staffing, onboarding, employee concerns, and HR operational matters.
• Address client inquiries professionally and coordinate with the appropriate internal team when additional support is needed.
• Participate in periodic client discussions to understand concerns, service requirements, and potential areas for improvement.

4. HR Reports & Client Deliverables

• Develop and maintain regular HR reports required by assigned clients and internal management.

• Consolidate information relating to:

  • Employee headcount
  • Attendance and absenteeism
  • Leave activity
  • Employee transfers and other movements
  • Recruitment and onboarding progress
  • Employee turnover and attrition
  • HR documentation and compliance

• Update HR trackers, monitoring files, and reporting dashboards.

• Prepare data summaries and presentations for management or client discussions.

• Review reports for completeness and accuracy before submission.

• Ensure recurring reports are delivered within established deadlines.

5. Compliance & Records Management

• Safeguard confidential employee and client information.
• Ensure HR records and documentation follow internal procedures and applicable Philippine regulations.
• Assist with internal HR audits, documentation checks, and compliance activities.
• Coordinate with relevant government offices when employee-related documentation or statutory matters require assistance.
• Monitor documentation requirements and follow through on pending HR compliance items.
• Maintain appropriate confidentiality when handling employee, payroll, and client information.

Minimum Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related discipline.
• At least 7 years of relevant HR experience, preferably covering HR operations and employee/client support.
• Background in BPO, HR outsourcing, EOR, RPO, HR consulting, shared services, or managed services is preferred.
• Familiarity with Philippine employment practices and statutory requirements involving SSS, PhilHealth, Pag-IBIG, BIR, and DOLE.
• Practical experience in employee relations, HR documentation, and employee lifecycle processes.
• Experience creating HR reports, workforce metrics, trackers, or dashboards.
• Good working knowledge of Microsoft Excel, Word, PowerPoint, and Google Workspace.
• Exposure to HRIS, payroll applications, employee management platforms, or ticketing tools is an advantage.
• Strong written and verbal English communication skills.

Skills & Competencies

We are looking for someone who demonstrates:

• Effective client and stakeholder coordination
• Strong interpersonal and communication skills
• Excellent organization and attention to detail
• Sound judgment and problem-solving ability
• Conflict-handling and issue-resolution skills
• Ability to manage multiple accounts and competing priorities
• Strong customer and service orientation
• Professional handling of confidential information
• Ability to work with minimal supervision while collaborating effectively with different teams
• Strong time management and deadline management
• Flexibility in a changing and fast-paced work environment

Joining CPS APAC means working in a collaborative HR services environment with exposure to various areas of people operations and client servicing.

The role provides opportunities to work alongside HR, Recruitment, Payroll, Finance, Operations, and Client Success teams, while gaining broader experience in employee management, HR administration, outsourcing operations, and client account support.