HR Coordinator - Fixed term (maternity cover)

Job Advert

Norton Loxley is a HR and recruitment consultancy for the modern world. We specialise in helping our clients to grow and reach their business goals and aspirations, by providing commercially sound HR support, guidance and strategy.

We value trust, dedication and having an approachable mentality, we put these values at the heart of all our decision making, ensuring that any advice given is always with our client’s best interests at the forefront.

As a People Coordinator, you will support a portfolio of clients who outsource their HR requirements to Norton Loxley. Working closely with our People Advisor’s and wider HR and recruitment delivery team, you will support a range of businesses and business owners, providing timely and accurate support on a broad range of HR and Recruitment matters covering the full employee lifecycle. This will include recruitment screening, administration and organising interviews, on and offboarding employees, flexible working requests, family leave, support with disciplinary and grievances, managing annual leave allowances, managing our clients HR systems and administering all changes.

You will also have the opportunity to support on a number of projects, including HR policy designs and implementations, implementing new HR processes and HR systems, as well as supporting with strategic HR projects such as employee engagement, organisational design and discovery projects.

This is a varied role which is client facing. It requires a high level of attention to detail and organisational skills.

This position is available on a fixed term maternity cover contract.

HR and People duties will involve:

• Providing HR administration support across a portfolio of clients, including drafting contracts of employment, offer letters, resignation acceptance letters, undertaking right to work checks, contract change letters, probation review scheduling and processing, providing payroll updates etc.
• Support with managing client inboxes, ensuring that emails are appropriately assigned and filed.
• Managing a range of HR systems on behalf of our clients, including adding and removing starters and leavers, ensuring employee files and records are kept up to date (for example annual leave, sickness and performance records) and conducting system audits.
• Being a point of contact to clients to provide relevant, straightforward and appropriate HR and people advice by email, phone, Teams and occasionally face to face at our clients’ premises.
• Supporting our HR Advisors and Consultants through HR processes (such as disciplinary, grievances, performance management, termination of employment etc.), providing accurate notetaking support, report and letter drafting.
• Supporting HR and people projects to help our clients’ business plans, as required.
• Supporting with updating policies, company handbooks, contracts and people documentation.
• Supporting with recruitment projects on behalf of our clients, including creating engaging job adverts, advertising on relevant job boards and social media, proactive candidate searching and screening, CV sifting, interview notetaking and providing weekly reports to the client on recruitment project progress.

Client management duties will involve:

• Building and nurturing strong client relationships with key contacts, through regular communication and meetings, acting with professionalism at all times.
• Developing a thorough understanding of the clients’ business and how Norton Loxley can help and support each client.
• Provide support for the smooth running of day-to-day activities monitoring delivery processes and ensuring actions are being delivered to client requirements.
• Facilitate client meetings, ensuring you have all the relevant information to hand.
• Identify and deal with problems as they arise, appreciating when it is appropriate to involve or notify one of the Directors.
• Address client queries effectively, in a timely manner and in line with our SLA.
• Understand the basis of the commercial agreement to ensure optimum revenue and profitability.
• Maintaining the CRM and Project management tools, with all client updates.

General business support:

• Representing the business professionally and articulately with all external communication including inbound telephone calls and enquiries, emails and social media.
• General business support as required, for example, support with updating and enhancing our internal processes.
• Contributing to the marketing activity of the business, as required.

What skills and experience is required?

• High IT literacy with the ability to quickly get to grips with the technology we use, including Microsoft packages, HR systems, CRMs, project management tools etc. We are a paperless business and therefore use a range of software to deliver our services.
• CIPD qualified, equivalent experience or interested in pursuing a CIPD level 5 qualification in the future.
• A passion for the HR profession and an interest in keeping up to date with the latest trends.
• Ability to keep up to date employment law knowledge.
• Preferably, some generalist human resource experience in an SME environment.
• Excellent at building relationships with individuals at all levels.
• Demonstrating an open and professional approach towards clients, building relationships and trust.
• Excellent attention to detail and focus on quality.
• Excellent verbal and written communication skills.
• Ability to work to deadlines, sometimes under pressure.