HR Data Team Leader

Job Summary

Leads and manages the daily operational execution and deliverables of the human resources shared function, with a focus on the employment life cycle, including talent attraction, hiring, development, retention, HRIS/data management, and offboarding processes. Ensure high-quality, efficient service delivery while fostering team engagement and performance.

Collaborate with key stakeholders to enhance the overall employee experience, maintain strict confidentiality, and support the achievement of organizational goals. Additionally, handles individual and ad hoc tasks related to talent, onboarding, and data management administration to drive operational efficiency and effectiveness.

Qualifications

Required

• Bachelor's Degree in Human Resource Management, Psychology, or any related course.
• Minimum of 3 years of experience in: People Management, HR Management, End-to-End Employee Lifecycle, Ticket Management, Direct Handling of International Candidates, and Shared Services Environment
• Experience leading a team in a shared services industry serving global business/shared services.
• In-depth knowledge and experience in Talent/Onboarding and Employment LifeCycle Data Management.
• Expert in HR processes, systems, and tools within the various stages of the employee lifecycle.
• Has proven skills in managing, understanding, and execution of ATS/Hiring/ERP systems and tools, database functionality, and reporting.
• Knowledge and understanding of performance and quality metrics, goals, and service level implementation and assessment.
• Experience working in a multicultural environment and experience in a shared services environment is an advantage.
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business areas.
• Extensive experience in a start-up, growing, and fast-paced organization is highly desirable.
• Flexibility and willingness to cover CET/AEST, whenever applicable.

Preferred

• Proficiency in Workday and/or any relevant ATS/Hiring/ERP system is an advantage.
• Has excellent knowledge and experience in Microsoft Office systems and tools (i.e., Excel, Word).
• Has experience in data reporting and analytics.
• Strong problem-solving, relationship-building, communication, and conflict management skills.
• Proven organizational skills with the ability to handle multiple priorities efficiently.
• Structured, accurate, systematic, and committed to delivering within deadlines.
• Ability to work independently; understands the importance of achieving results through teamwork and delegation.
• Has the ability to take initiative and make sound judgments and decisions within applicable scope, procedures, and guidelines.
• Demonstrated knowledge of systems, processes, and procedures relevant to the work scope.

Job Description

Service Delivery

• Responsible for talent/onboarding/employee lifecycle data management process and implementation.
• Responsible for the daily operational functions such as but not limited to case management, distribution, and assessment of related processes/requests.
• Responsible and ensures quality and efficiency of own work deliverables related to function daily.
• Act as the subject matter expert/escalation for the team and clarify their process-related queries.
• Support building the training plan, live training, in-training, follow-up training of new and existing procedures.
• Support in hiring and building the team's competency and capability.
• Contribute to developing, updating, and distributing the standard operating procedures and tools specific to the discipline.
• Manages the delivery of high-quality services and ensures the team is working together to meet service delivery and service quality expectations.
• Manage team utilization, work planning, and task distribution and accomplishments
• Participate in preparing and evaluating HR-related reports on workload management and service level agreement (SLA) achievement, including quality and process efficiency.
• Responsible for submission and coordination of status report(s), as necessary.
• Contribute to process/continuous improvement initiatives.
• Perform other related tasks that may be required from time to time.

Leadership / People / Relationship Management

• Lead and promote a culture of teamwork, innovation, and excellence in customer service.
• Motivate, support, coach, and guide team members in daily operations and performance.
• Discuss performance objectives for all team members in accordance with the company OKR.
• Monitor and review progress and accuracy of work, direct efforts toward achieving agreed performance metrics, and provide technical guidance on complex issues.
• Identify and manage opportunities for development across the team and implement development plans to grow people's competency and capability.
• Conduct periodic appraisal and required follow-up in accordance with work delivery and output, following company policies.
• Build, develop, and maintain effective working relationships with counterparts/stakeholders and HR partners to ensure a thorough understanding of the business and its support requirements.

Work Arrangements

• Work Location: Inoza Tower, 40th Street, BGC, Taguig City
• Work Shift: Wed to Sun / Mon to Fri (9AM–6PM / 10PM–7AM MNL)
• Work Set-up: Hybrid (3x a week RTO)

Benefits Offered

• Sign-on Bonus: PHP 15,000 upon hiring
• Day 1 HMO +1 free dependent after 1 year
• Group Life Insurance
• 10 Leave Credits (20 Leave Credits after 1 year)
• Government Mandated Benefits
• Anniversary Bonus (can be received up to 200% of basic salary)
• 13th Month Pay
• Holiday Pay
• OT Pay
• 10% Night Differential
• Full Equipment: Laptop, Additional Monitor, Headset, Mouse

Pay: Php60,000.00 - Php80,000.00 per month

Application Question(s):

• How many years of experience do you have in HR shared services, and how many of those were in a leadership role?:
• Which company or companies have you worked for where you gained HR shared services experience?
• Do you have experience managing HR processes across the employee lifecycle, from onboarding to offboarding? If yes, kindly specify how many years:
• Do you have experience handling international candidates or employees within a HR shared services setup? If yes, please specify the countries supported:
• What HR systems (e.g., Workday, ATS, ERP) have you used?:
• Do you have experience in ticket/case management systems? If yes, what ticketing systems/tools have you used (e.g., ServiceNow, Zendesk)?:
• Are you willing to work onsite at BGC, Taguig City (3x a week RTO and 2x a week WFH)?
• Are you open to working from 9AM–6PM / 2AM–11AM (US/EDT support) or on a rotational shift?
• Are you available to attend interviews that may occasionally be scheduled in the evening?
• Current/Previous Salary:
• Expected Salary:
• Notice Period:
• Reason for leaving previous/current work:
• Availability for an interview:
• Active Email:

Active Mobile:

Work Location: Hybrid remote in Taguig