HR Delivery Lead

HR Delivery Lead

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview

• Step 1: Visit https://ibegin.tcsapps.com/candidate/register

• Step 2: Click to login

• Step 3: Click New user (Register with us)

• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)

• Step 5: Once completed, your TCS no. will be generated which starts from EP2025XXXX.

• Step 6: You will receive the EP number on your personal e-mail ID.

Job Requirements:

Language & Communication

• German language proficiency at B2.2 level or above is mandatory, with the ability to effectively engage with native German-speaking stakeholders across verbal and written communication channels.

• Excellent business communication, executive presentation, negotiation, and stakeholder management skills.

Transformation & Technology

• Demonstrated experience in driving HR transformation initiatives, service delivery modernization, process standardization, and operational excellence programs

• Experience leveraging Automation, Analytics, Artificial Intelligence (AI), Robotic Process Automation (RPA), and Agentic AI capabilities to improve service outcomes and operational efficiency.

Business & Financial Acumen

• Experience owning service delivery governance, contractual commitments, SLA/KPI management, financial performance, and account profitability.

• Strong analytical, problem-solving, risk management, and decision-making capabilities with a customer-centric mindset.

Key Responsibilities*

1 Candidate has to be at a Delivery Manager level with 16 Plus years of experience (Must have)

2 Minimum 5 plus years as designated Manager (Must Have)

3 German language B2 level and above proficiency (Must Have)