HR Executive

Position Overview / Job Purpose

The HR Executive will be responsible for managing day-to-day HR activities across the HopUp centre, supporting employee lifecycle processes, recruitment, onboarding, attendance, employee engagement, HR documentation, and ensuring effective implementation of company HR policies and processes.

Key Responsibilities

Recruitment & Staffing

• Manage end-to-end recruitment activities for centre-level positions.
• Coordinate with hiring managers to understand manpower requirements.
• Source, screen, shortlist, and schedule candidates for interviews.
• Maintain recruitment trackers and provide regular hiring updates.
• Coordinate offer letters, joining formalities, and pre-employment documentation.

Employee Onboarding & Lifecycle Management

• Conduct joining formalities and ensure timely completion of employee documentation.
• Facilitate induction and orientation for new employees.
• Maintain accurate employee records and HR documentation.
• Coordinate employee transfers, confirmations, promotions, and exits as required.
• Ensure smooth employee lifecycle management.

Attendance & Payroll Coordination

• Monitor employee attendance, shifts, weekly offs, leave, and absenteeism.
• Coordinate with Centre Managers and employees for attendance corrections.
• Verify attendance and payroll-related inputs before monthly processing.
• Maintain accurate leave and attendance records.
• Support payroll queries and resolve employee concerns in coordination with the Finance/Payroll team.

Employee Relations & Engagement

• Act as the first point of contact for employee HR-related queries.
• Address employee concerns professionally and escalate complex issues when required.
• Support employee engagement activities and initiatives.
• Promote a positive, disciplined, and inclusive workplace culture.
• Assist management in maintaining employee morale and retention.

HR Policies & Compliance

• Ensure implementation of company HR policies and procedures at the centre.
• Communicate HR policies, rules, and guidelines to employees.
• Maintain required HR records and statutory documentation.
• Support compliance with applicable labour laws and company requirements.
• Ensure employee documentation is complete, accurate, and confidential.

Performance Management

• Coordinate employee performance review and appraisal processes.
• Track probation confirmations and performance-related activities.
• Support managers in documenting performance concerns and improvement plans.
• Maintain performance-related records and follow up on action items.

Employee Discipline & Grievance Handling

• Monitor employee discipline, attendance, grooming, and workplace conduct.
• Support the resolution of employee grievances and workplace issues.
• Document disciplinary matters as per company policies.
• Escalate serious employee relations issues to the HR Manager / HR Head.

HR Reporting & MIS

• Prepare daily, weekly, and monthly HR reports.
• Maintain manpower, recruitment, attrition, attendance, leave, and employee databases.
• Track vacancies, joining status, employee movements, and exits.
• Provide accurate HR updates to management within defined timelines.

Required Qualifications & Experience

• Graduate in HR, Business Administration, or any relevant discipline.
• 2-4 years of experience in HR operations, recruitment, or generalist HR.
• Experience in gaming, FEC, hospitality, retail, entertainment, or other multi-location businesses is preferred.
• Working knowledge of HRMS and MS Excel.
• Good understanding of recruitment, attendance & timing, payroll coordination, and employee relations.
• Willingness to work in rotational shifts and support center operations when required.