HR Executive (Training & Development) (ACTA/ACLP)

[Job ID: 1672408]

Responsibilities

• Coordinate and execute onboarding programmes for retail frontline employees and corporate executive-level hires.
• Partner with operations teams to implement and monitor an effective buddy system for new employee integration.
• Facilitate service excellence workshops and deliver training on corporate grooming and brand standards.
• Manage airport-related learning platforms, including training registrations, learning portal administration, and recognition programme coordination.
• Oversee mandatory compliance training, including First Aid, Trade Compliance, and Security Compliance requirements.
• Conduct regular in-store coaching sessions and provide real-time feedback to enhance service quality and operational standards.
• Review, update, and improve Learning & Development SOPs, processes, and documentation.
• Administer training-related financial processes, including expenditure proposals, payment requisitions, and vendor coordination.
• Prepare and analyse weekly and monthly training reports to track participation, compliance, and training effectiveness.
• Organise and support employee engagement initiatives to strengthen workplace culture and employee experience.
• Provide support for HR projects and general administrative initiatives as assigned.

Requirements

• Diploma or Degree in Human Resources Management.
• ACTA or ACLP certification is required.
• Proven experience in training delivery, facilitation, and workshop management for adult learners.
• Experience within retail, F&B, hospitality, travel retail, or customer service-focused environments.
• Advanced proficiency in Microsoft Excel.
• Experience managing employee engagement activities/ corporate onboarding is an added advantage.
• Familiarity with SkillsFuture Singapore (SSG) or Workforce Singapore (WSG) training grant applications is an added advantage.

To Apply, please kindly email your updated resume to [email protected]

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EA Personnel Name: Yip Yan Wen, Esther
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