HR Generalist – Client Services

📍 Location: Ortigas Center, Pasig (100% Office-Based)
🕒 Work Schedule: Night Shift
💼 Employment Type: Full-Time

About Us

CPSAPAC Human Resource Management Consultancy is a growing HR Consulting and Recruitment firm providing Recruitment, HR Advisory, Payroll, and Outsourcing solutions to local and international clients.

We are looking for an experienced HR Generalist who will manage day-to-day HR operations while acting as the primary HR partner for assigned client accounts. This role is ideal for someone who enjoys working in a fast-paced environment, building strong client relationships, and delivering excellent employee support.

Key Responsibilities

HR Operations

• Manage employee records, HR documents, contracts, and personnel files.
• Handle onboarding, offboarding, regularization, transfers, and employee movements.
• Process employment certificates, government forms, and other HR requests.
• Monitor attendance, leave administration, and HR compliance.
• Coordinate with Payroll and Finance to ensure accurate employee information.

Employee Relations

• Serve as the first point of contact for employee concerns and HR inquiries.
• Conduct new hire orientations and HR policy briefings.
• Assist in employee disciplinary cases and documentation.
• Support employee engagement initiatives and ensure compliance with Philippine Labor Laws.

Client Management

• Build and maintain strong relationships with assigned client accounts.
• Respond to client inquiries and provide timely HR support.
• Coordinate employee onboarding, HR requests, and operational updates.
• Ensure service delivery meets agreed turnaround times and client expectations.
• Conduct regular client touchpoints to maintain strong partnerships.

Reporting & Compliance

Prepare and maintain HR reports, including:

• Headcount Reports
• Attendance and Leave Monitoring
• Employee Movement Reports
• Recruitment and Onboarding Status
• Attrition Reports
• HR Compliance Reports
• Maintain HR records and dashboards.
• Ensure compliance with company policies and Philippine statutory requirements.

Qualifications

• Bachelor's Degree in Human Resources, Psychology, Business Administration, or any related field.
• At least 3 years of HR Operations or HR Administration experience.
• Experience handling client-facing HR support is highly preferred.
• Background in BPO, Employer of Record (EOR), HR Consulting, Shared Services, RPO, or Managed Services is an advantage.
• Strong knowledge of Philippine Labor Code and statutory compliance (SSS, PhilHealth, Pag-IBIG, BIR, and DOLE).
• Experience in employee relations, HR documentation, and HR reporting.
• Proficient in Microsoft Office (particularly Excel) and Google Workspace.
• Experience using HRIS, payroll, or ticketing systems is an advantage.

What We're Looking For

• Excellent communication and interpersonal skills.
• Strong client service and relationship management abilities.
• Highly organized with exceptional attention to detail.
• Able to manage multiple priorities in a dynamic environment.
• Professional, proactive, and capable of working independently.
• Committed to maintaining confidentiality and delivering high-quality HR support.

Why Join CPSAPAC?

• Join a fast-growing HR Consulting and Recruitment company.
• Work with both local and international clients.
• Gain exposure to HR Operations, Employee Relations, Client Management, and Outsourcing.
• Career growth opportunities in a collaborative and supportive environment.

📍 Work Setup: Office-Based – Ortigas Center, Pasig
🕒 Schedule: Night Shift

Interested applicants may send their updated CV to: [email protected]