HR Generalist

About the role

In this role, you will bridge the gap between HR administration and business operations. You will manage end-to-end HR processes—from labor compliance (DOLE) and employee relations to recruitment oversight and performance management—while acting as a trusted advisor to operations leads and department managers.

Key responsibilities

• Serve as the primary HR point of contact for department managers, aligning HR strategies with operational goals
• Partner with leadership to manage employee performance, probation evaluations, Last Chance Agreements (LCAs), and Performance Improvement Plans (PIPs)
• Proactively identify workforce trends, attendance patterns, and operational bottlenecks to recommend data-driven solutions
• Lead end-to-end administrative due process under Philippine Labor Standards (issuing NTEs, conducting Administrative Hearings, drafting NODs)
• Handle workplace grievances, disciplinary workflows, and sensitive employee concerns with fairness, empathy, and confidentiality
• Ensure all HR policies and handbooks comply with current DOLE regulations and company standards
• Oversee attendance tracking, leave management, grace period policies, and asset accountability logs
• Manage HR admin requests, pantry supply/budget liquidations, and employee welfare initiatives
• Maintain accurate HR records, employee 201 files, and milestone dates (e.g., 180-day probationary reviews)

About you

• Minimum of 3–5 years of progressive experience in an HR Generalist or HR Business Partner role (BPO or shared-services environment preferred)
• Strong, in-depth knowledge of Philippine Labor Law, DOLE guidelines, and statutory due process procedures
• Excellent written and verbal English communication skills, with the ability to handle sensitive situations professionally and diplomatically
• Proven track record in conflict resolution, performance counseling, and stakeholder management
• Proficiency in HRIS platforms, Google Workspace/MS Office, and recruitment tracking dashboards
• Bachelor's Degree in Human Resource Management, Psychology, Business Administration, or equivalent experience