HR generalist

Location: Thailand
Employment type: Full-time, Remote
Probation period: 2 months

About the company

WhoCPA is an international Health & Beauty company operating across performance marketing, production, analytics, affiliate marketing, manufacturing, logistics, and customer service.

We operate across multiple GEOs, including Mexico, Peru, Colombia, Thailand, Indonesia, and the Philippines, with local call centers in each market.

We are looking for an HR Generalist to join our Thailand-based remote call center team and take ownership of recruitment, onboarding, employee development, retention, and HR operations.

Key Responsibilities

• Manage the full recruitment cycle for the Thailand call center.
• Conduct high-volume recruitment of call center operators.
• Recruit Team Leads, Trainers, Logistics, QA, and other support roles when needed.
• Maintain an active candidate pipeline and ensure vacancies are filled on time.
• Develop and improve onboarding processes.
• Support employee development, training, and internal career progression.
• Improve HR processes, policies, and internal procedures.
• Establish clear employee evaluation and performance standards.
• Structure the remote/WFH management system.
• Develop communication protocols, working rules, incentive and disciplinary frameworks.
• Support employee engagement and retention.
• Handle employee HR-related questions and support management with employee issues.
• Maintain HR documentation and employee records.
• Prepare basic HR reports and staffing analytics.
• Work closely with management and Finance on HR-related matters.

Requirements

Must-have:

• 2+ years of HR experience in HR Generalist, Recruiter, HR Manager, or similar roles.
• Strong high-volume recruitment experience.
• Experience hiring operational staff, preferably in a call center or customer service environment.
• Fluent Thai and English at B2 level or higher.
• Strong organizational and communication skills.
• Ability to work independently in a remote environment.
• Ability to manage multiple priorities and changing business needs.
• Practical, hands-on approach to HR.
• Ability to work with HR data and reports.

What We Offer

• Fully remote work from anywhere in Thailand.
• Full-time employment.
• A dynamic international environment.
• High level of autonomy and responsibility.
• Opportunity to directly influence HR processes and company culture.
• Professional growth and career development.
• Supportive team of international professionals.

Job Types: Full-time, Contract

Pay: ฿40,000.00 - ฿45,000.00 per month

Work Location: Remote