HR Head

Job Description –

Position: Head – Human Resources

Department: Human Resources

Location: Remote / Work from Home

Experience: 10+ Years

Reporting To: CEO / Business Leadership

About the Role

We are looking for an experienced and dynamic Head – Human Resources to lead the complete HR function at IITIL. The role will be responsible for building scalable HR processes, driving talent acquisition, strengthening employee engagement and performance management, and ensuring a strong, compliant and high-performance work culture.

The ideal candidate should be a strategic HR leader who can work in a fast-paced startup environment, build processes from the ground up, and partner closely with business leadership to support rapid organizational growth.

Key Responsibilities

1. HR Strategy & Leadership

• Develop and implement the overall HR strategy aligned with business objectives.

• Partner with leadership on workforce planning, organizational structure and people strategy.

• Build scalable HR policies, processes and systems suitable for a growing organization.

• Act as a strategic HR partner to business leaders and functional heads.

2. Talent Acquisition & Workforce Planning

• Lead the complete Talent Acquisition function across technical, non-technical, corporate, bulk and leadership hiring.

• Develop hiring strategies, manpower plans and recruitment forecasts.

• Drive recruitment productivity, TAT, quality of hire and cost-effective hiring.

• Strengthen employer branding and talent pipelines.

• Build and manage a high-performing TA team.

3. HR Operations & Compliance

• Establish and manage HR operations, employee lifecycle processes and HR documentation.

• Ensure implementation of HR policies, SOPs and compliance requirements.

• Oversee onboarding, employee documentation, HRMS and employee records.

• Partner with payroll and relevant stakeholders to ensure timely and accurate employee processes.

• Establish appropriate HR governance and internal controls.

4. Performance Management

• Design and implement KRA/KPI frameworks across functions.

• Drive performance review, appraisal and goal-setting processes.

• Identify performance gaps and implement improvement plans.

• Establish a performance-driven culture with measurable outcomes.

5. Employee Engagement & Culture

• Build a positive, transparent and collaborative workplace culture.

• Develop employee engagement and retention initiatives.

• Conduct employee connect programs, surveys and feedback mechanisms.

• Address employee concerns and ensure timely resolution.

• Promote effective communication between employees and leadership.

6. Learning & Development

• Identify organizational and functional training needs.

• Develop learning and development initiatives.

• Establish leadership development and career growth frameworks.

• Support capability building across teams.

7. Compensation & Benefits

• Develop and maintain compensation structures and salary bands.

• Ensure internal salary parity and market competitiveness.

• Support compensation benchmarking, increments, promotions and retention initiatives.

• Partner with leadership on critical compensation decisions.

8. HR Analytics & Reporting

• Establish HR dashboards and management reports covering:

• Headcount

• Hiring & Attrition

• Time to Hire / Time to Fill

• Cost per Hire

• Offer-to-Join Ratio

• Employee Turnover

• Performance

• Productivity

• HR costs

• Use HR analytics to identify trends and support data-driven decision-making.

9. Employee Relations

• Handle employee grievances, disciplinary matters and workplace concerns.

• Ensure fair and consistent application of HR policies.

• Support conflict resolution and maintain healthy employee-management relationships.

10. HR Process & System Development

• Create and continuously improve HR SOPs, workflows, policies and checklists.

• Drive HR automation and effective use of HRMS and recruitment tools.

• Ensure process discipline, documentation and data accuracy across HR functions.

Key Competencies

• Strategic HR Leadership

• Talent Acquisition & Workforce Planning

• HR Operations

• Performance Management

• Employee Engagement

• HR Policies & Compliance

• Compensation & Benefits

• HR Analytics

• Organizational Development

• Employee Relations

• Change Management

• Team Leadership

• Stakeholder Management

• Strong Business Acumen

Candidate Profile

• Master's degree / MBA in Human Resources or equivalent.

• 10+ years of progressive HR experience, preferably with experience in a startup, high-growth or technology-driven organization.

• Strong experience managing both strategic HR and HR operations.

• Proven experience in building HR

Benefits:

• Provident Fund
• Work from home

Work Location: Remote