HR Helpdesk

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

Q2R HR Helpdesk

Location: Chennai

Experience: 9 - 12 Years

Job Description:

• Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.
• Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.
• Interface with clients regarding specific job orders, issues, improvements, escalations, etc
• Responsible for generating, maintaining and managing strong relationships with the client and fulfilling client HR ops needs within minimal time
• Able to handle daily activities which include client handling, escalations, deliveries
• Identifying and leading process improvements
• Responsible for teams performance and growth
• Responsible for ensuring up to date process documentation, change management and process & audit compliance
• Responsible for ensuring client and management reporting & proactive projection of challenges and probable solutions
• Manage the client engagement.
• Works with designated stakeholders to gather and finalize commitments to meet contractual thresholds
• Respond to client’s queries & escalations accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (e.g. Talent development, Mobility, Workforce administration, talent acquisition, case management, HR helpdesk, remuneration, etc.)
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors and multiple stake holders
• Resolving errors, escalations and issues on time
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Contribute to team “Business As Usual” activities such as hiring, process improvement, service standardization, etc.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills"

"• Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration

• Strong project management skills applied in a business/corporate environment

• Experience in managing multiple design project

• Strong client management and team management skills

• Experience of managing employee life cycle activities like personal/job/pay changes, HR documentation, New hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.

• System data entry experience (Workday, Oracle HCM, Taleo, SuccessFactors, etc.) , Service Now Preferred.

• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution

• Handle client communication and client Reporting

• Excellent job organization and time management skills

• Attention to details and very good analytical skills;

• Good communication skills

• • Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

• Team Management skills"

"•Valid experience of 9-12 years in HR domain

• Good verbal and written communication skills
• Positive team player
• Team management
• Experience in leading HR service delivery & transformation
• Experience in HR technology"