Gratitude India
HR Helpdesk Team Lead
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹1,600,000 – ₹1,700,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
22 September 2026
What they need
HR Helpdesk Team Lead in Mumbai managing Tier 1 HR voice support operations, SLA delivery, escalations, MIS reporting, quality compliance, and team performance across HR queries related to payroll, benefits, policies, and employee data.
Required Candidate profile
international US voice/HR operations experience with team handling, SLA management, and HR helpdesk expertise. Skilled in ServiceNow, HR systems, reporting, stakeholder management and 24x7 operations
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