HR L&T

Job Description Position Summary
The HR Service Agent Learning & Training is responsible for processing training-related requests, supporting learning administration activities, maintaining training records, and ensuring high-quality customer service. The role focuses on accurate and timely execution of training processes, data quality management, stakeholder communication, and continuous process improvement.
Key Responsibilities

• Process training requests and learning administration activities within defined timelines.
• Manage and document requests using HR systems, Learning Management Systems (LMS), ticketing tools, and other relevant platforms.
• Prepare, maintain, and update training and HR-related documentation.
• Provide guidance and support on learning and training processes through approved communication channels.
• Monitor deadlines and ensure timely completion of assigned activities.
• Conduct data validation and quality checks to maintain accurate learning records.
• Resolve process issues, manage escalations, and ensure effective closure of service requests.
• Handle service quality concerns professionally and escalate issues when required.
• Identify opportunities for process improvement and support optimization initiatives.
• Collaborate with HR teams and stakeholders to ensure seamless service delivery.
• Report system-related incidents and support root cause analysis and corrective actions.
• Participate in HR and Learning & Development projects as required.

Required Qualifications

• Bachelor's Degree in any discipline.
• Experience or exposure to HR Operations, Learning Administration, Shared Services, or Employee Services is preferred.
• Proficiency in Microsoft Office applications.
• Strong written and verbal English communication skills.

Required Skills

• Strong customer service orientation and stakeholder management skills.
• Excellent interpersonal and communication abilities.
• High attention to detail and commitment to data accuracy.
• Ability to work independently within established processes.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Proactive mindset with a focus on continuous improvement.
• Professional, empathetic, and service-oriented approach.

Preferred Skills

• Knowledge of HR systems, LMS platforms, and ticketing tools.
• Experience in Learning & Development or HR Shared Services environments.