HR Learning Manager

Job Summary

As a HR Learning Manager based out in Navi Mumbai, you will lead the Mumbai Learning Services team to execute on learning administration, content management, and Learning Management System (LMS) reporting - delivering defined service levels for the enterprise and serving as the operational backbone of the centralized Learning & Development (L&D) model.

Key Responsibilities

• Lead and develop Mumbai Learning Services team - performance management, skill development, and team capacity planning.
• Oversee delivery of all learner support and administrative SLAs - access provisioning, RTW reinstatement, enrollment resolution, training plan management.
• Manage content setup operations - new course setup, bulk updates, content archiving, lifecycle management execution.
• Produce and deliver standard compliance reports and LMS analytics on defined cadence.
• Manage team workload and capacity - flag demand spikes, resource constraints, and automation opportunities to LMS Management.
• Escalate systemic process failures or SLA breaches to LMS Management and E2E Process roles.
• Partner with LMS Management on Workday Learning administration - ensure team is trained and certified on platform.

Qualifications

• Bachelors/ Masters degree with HR Specialization.
• 10-12 years of relevant experience in HR with at least 3 years of experience in leading offshore or shared services teams in HR.
• Strong operational management - SLA tracking, capacity planning, performance management.
• Work experience in MNC and LMS administration expertise will be an added advantage.

Your Skills

• Critical Thinking
• Adaptability
• Change Management
• Clear Communication
• Continuous Improvement

Additional notes

• Relocation assistance is not available with this position.
• The ability to accommodate flexible schedule aligned with international time Zone is essential.

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