HR MANAGER

About the role

JACO is looking for an experienced HR Manager / People & Organization Manager to lead and strengthen our Human Resources function across a fast-growing, multi-brand, multi-location F&B business. The Human Resources Manager is a contract, on-site role based in Malang. This role is not limited to recruitment and HR administration.

We are looking for someone who can build strong people systems, improve workforce effectiveness, develop future leaders, and become a trusted business partner to management.

Key responsibilities

• Develop and manage manpower planning across outlets, business units, and support functions.
• Lead end-to-end talent acquisition, including sourcing, headhunting, interviewing, assessment, and hiring for operational, managerial, and senior positions.
• Develop structured recruitment standards, competency profiles, selection processes, and candidate assessment methods.
• Manage and continuously improve onboarding and probation processes.
• Lead performance management systems, including KPI implementation, performance reviews, calibration, development plans, and performance improvement plans.
• Develop training matrices, leadership development programs, succession planning, and internal talent pipelines.
• Identify high-potential employees and prepare future leaders for key operational and management positions.
• Supervise HR operations, including attendance, employee database, payroll administration, contracts, leave, mutation, promotion, and employee documentation.
• Review manpower productivity and labour cost to support efficient workforce planning.
• Develop compensation structures, job grading, benefits, and salary frameworks.
• Evaluate organization structure, span of control, job roles, and manpower effectiveness.
• Build HR dashboards and use people analytics to support management decisions.
• Monitor key HR metrics such as turnover, absenteeism, recruitment lead time, manpower fulfilment, labour cost, training completion, and employee performance.
• Develop employer branding strategies to attract high-quality candidates.
• Partner with management and operational leaders in resolving people-related and organizational issues.
• Support the development of a strong, accountable, and performance-oriented company culture.

Qualifications

• Bachelor’s degree in Psychology, Human Resources Management, Management, Law, or a related field.
• Minimum 5 years of experience in Human Resources, with at least 2–3 years in a Senior HR, HR Supervisor, HRBP, or Managerial role.
• Strong talent acquisition and headhunting capability.
• Strong interviewing, competency assessment, and people judgment skills.
• Strong understanding of manpower planning, workforce productivity, and labour cost management.
• Strong knowledge of Indonesian employment regulations and industrial relations.
• Experience managing or supervising payroll, attendance, employment contracts, BPJS, and HR administration.
• Strong understanding of performance management and succession planning.
• Ability to develop individual and organizational development plans.
• Experience designing leadership development, succession, or management trainee programs.
• Experience using people analytics and recruitment funnel metrics to improve HR decisions.
• Ability to evaluate organizational structures, job roles, and manpower effectiveness.
• Strong communication, leadership, problem-solving, and stakeholder management skills.
• Comfortable working in a fast-moving and evolving business environment.
• Willing to understand operational realities directly, including visiting and working closely with outlets.

Preferred Background

Experience in:

F&B, hospitality, retail, or other multi-location businesses

will be highly preferred.

Experience handling a sizeable workforce and multiple brand, outlets or branches will be an advantage.

We are interested not only in your previous title or experience.

We want to understand how you think, diagnose problems, make decisions, and build sustainable people systems.

Join JACO and help build the people and organization behind our next stage of growth.