HR Manager

Key Responsibilities HR Strategy & Workforce Planning

• Develop a strong understanding of the business context, priorities and strategy to be able to provide advice and counsel to support business decisions.
• Establish a strong partnership with stakeholders across all levels.
• Gather requirements from the business on workforce planning and work closely with business leaders and managers to formulate a workforce plan to support business growth.

Talent Acquisition

• Partner with Talent Acquisition to support the end-to-end recruitment process for all levels within the assigned Maisons, providing support with talent sourcing, screening to interviewing, offer management, and onboarding.
• Partner with hiring managers to understand staffing and recruitment needs, support in developing job descriptions, and consistently work towards ensuring a positive candidate experience.
• Partner with the Maisons to implement effective recruitment strategies locally to attract top talent, including leveraging internal and external channels.

Employee Experience & Relations

• Act as a trusted advisor to employees and managers in the market on HR-related matters, fostering a positive and engaging work environment.
• Align with the Maisons to develop and implement initiatives locally to enhance employee engagement, well-being, and retention.
• Manage and resolve complex employee relations issues, including conflict resolution, disciplinary actions, grievances, and investigations, ensuring fair and consistent application of policies.
• Provide guidance and coaching to managers on employee relations best practices and legal compliance to ensure adherence consistently.

Learning & Development

• Partner with Maison stakeholders (locally and within their respective HQs) and Regional HRBPs to identify training and development needs across the Maisons through performance reviews, talent mapping, and business objectives.
• Coordinate L&D programs, workshops, and initiatives in market, leveraging regional resources and local providers.
• Support career development and succession planning efforts.

Talent Management

• Oversee the local annual performance management cycle, including goal setting, mid-year reviews, and year-end appraisals and partner with Regional HRBPs to ensure that Maison specific timelines are communicated and met.
• Coach managers on effective performance feedback, objective setting, and performance improvement plans.
• Manage and calibrate the annual organization and talent review process and ensure accurate talent evaluation information is captured on Workday and respective systems.

Compensation & Benefits

• Work closely with the Total Rewards team on salary benchmarking exercises, make recommendations based on market data and organizations' priorities;
• Support the implementation and administration of compensation and benefits programs, ensuring competitiveness and compliance with local regulations.
• Participate in annual salary reviews, bonus calculations, and benefits enrolment processes where required.

Internal Communications

• Support the dissemination of important company related information, both Richemont Functions and Maisons, HR policies, and initiatives to employees within the assigned Maisons.
• Develop clear and engaging internal communications to foster transparency and alignment.

HR Operations

• Oversee the accurate and timely maintenance of HR records, employee files, and HR information systems (HRIS), including ensuring relevant updates are made on Workday.
• Prepare HR reports and analytics to support decision-making for the Maisons and track key HR metrics.
• Manage HR-related documentation, including employment contracts, amendments, and termination paperwork.
• Act as a liaison with the local HR Operations to ensure accurate and timely processing of payroll for all employees within the scope.

Expatriates Management

• To manage the relocation of expatriates including providing advice in line with Group policies and managing key elements such as visa, housing, schooling, etc where applicable

HR Projects

• Lead or participate in various HR projects, such as HR system implementations, policy reviews and organizational design initiatives.
• Drive continuous improvement in HR processes and practices.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 10 years of progressive HR generalist experience, preferably within a luxury retail, fashion, FMCG environment.
• Proven experience supporting multiple business units or brands simultaneously.
• Strong knowledge of local labour laws and HR best practices.
• Demonstrated experience in all key HR functions: recruitment, employee relations, L&D, performance management, C&B, and payroll coordination.
• Excellent communication, interpersonal, and influencing skills.
• Ability to build strong relationships and manage stakeholders at all levels.
• High level of integrity, discretion, and professionalism in handling confidential information.
• Proficiency in HRIS systems and Microsoft Office Suite.
• Fluency in Thai and English is required.

Competencies

• Strong problem-solving agility with the ability to develop and present solutions to stakeholders across all levels
• Well versed in change management
• Customer-centric mindset
• Ability to demonstrate a collaborative approach across stakeholders and HR partners
• Adaptability & Resilience