HR Manager

Key responsibilities

Recruitment and workforce planning

• Work with department heads to plan staffing needs and priorities vacancies.
• Manage job postings, candidate screening, interviews, offers and hiring follow-up.
• Track recruitment progress and improve hiring speed and candidate quality.
• Build a pipeline of candidates for recurring frontline and operational roles.
• Advise managers on headcount, staffing costs and retention.

Onboarding, training and talent development

• Provide structured onboarding, including documentation, orientation and clear role expectations.
• Coordinate training with department heads, especially for outlet and frontline teams.
• Identify skills gaps and develop training plans for current employees.
• Support probation reviews, performance discussions and individual development plans.
• Build a talent development pipeline for future supervisors, outlet managers and other key roles.

Payroll, payslip support and HR operations

• Oversee monthly attendance, overtime, allowances, deductions, claims, payroll checks and payslip issuance.
• Ensure employees receive accurate payslips on time and have a clear channel to raise payroll or payslip enquiries.
• Investigate and resolve pay discrepancies promptly, with appropriate follow-up to employees and managers.
• Establish clear monthly submission deadlines and processes for all outlets and departments.
• Maintain accurate employee records, contracts, leave records and HR system data.
• Work with Finance to ensure payroll and statutory submissions are accurate and timely.

HR advisory and employee relations

• Serve as an accessible HR adviser to department heads, outlet managers and frontline employees.
• Provide practical guidance on hiring, performance, attendance, leave, conduct and employee concerns.
• Manage monthly HR requests with clear ownership, response times and follow-up.
• Handle grievances and disciplinary matters fairly and consistently.
• Identify recurring staffing or HR issues and recommend solutions to management.

HR leadership and compliance

• Lead and develop the HR team, with clear responsibilities and service standards.
• Review and improve HR policies, processes and employee handbook provisions.
• Keep HR practices aligned with applicable Malaysian employment and statutory requirements.
• Report regularly to management on recruitment, turnover, payroll issues, training, talent development and outstanding HR matters.