HR Manager

Job Description (JD)

Assistant Manager – Human Resources (HR)

Organization: The Vanda Hotel
Department: Human Resources
Location: The Vanda Hotel
Reporting To: HR Manager / Head of Human Resources

Position Summary

The Assistant Manager - HR is responsible for supporting and managing the day-to-day human resource functions of The Vanda Hotel, ensuring effective recruitment, employee engagement, performance management, training and development, statutory compliance, payroll coordination, and employee relations. The role contributes to creating a positive work environment that supports the hotel's operational excellence and guest service standards.

Key Responsibilities

1. Recruitment & Talent Acquisition

• Manage end-to-end recruitment processes for hotel operations and support functions.
• Coordinate manpower planning with department heads.
• Source, screen, interview, and shortlist candidates.
• Conduct onboarding and induction programs for new employees.
• Maintain talent databases and succession planning initiatives.

2. Employee Relations & Engagement

• Foster a positive employee relations climate across all hotel departments.
• Address employee grievances and disciplinary matters in accordance with company policies.
• Organize employee engagement activities, recognition programs, and welfare initiatives.
• Support employee communication and feedback mechanisms.

3. Performance Management

• Coordinate the performance appraisal process.
• Assist department heads in setting performance goals and reviewing employee performance.
• Monitor performance improvement plans and follow-up actions.
• Support succession planning and career development initiatives.

4. Training & Development

• Identify training needs through performance reviews and operational requirements.
• Develop and coordinate annual training calendars.
• Conduct orientation and soft-skills training sessions.
• Monitor training effectiveness and maintain training records.

5. Compensation, Benefits & Payroll Support

• Assist in payroll preparation and verification.
• Ensure timely processing of employee benefits, leave records, and attendance data.
• Support compensation benchmarking and salary review exercises.
• Maintain HRMS and employee records accurately.

6. HR Operations & Compliance

• Ensure compliance with labor laws, hotel policies, and statutory requirements.
• Maintain employee personnel files and HR documentation.
• Support audits related to HR and statutory compliance.
• Prepare monthly HR metrics and management reports.

7. Policy Implementation

• Implement and communicate HR policies and procedures.
• Review existing HR practices and recommend improvements.
• Ensure adherence to hotel standards and code of conduct.

Key Performance Indicators (KPIs)

• Time-to-fill vacancies.
• Employee retention and turnover rates.
• Training completion and effectiveness scores.
• Employee engagement and satisfaction levels.
• Statutory compliance adherence.
• Recruitment cost optimization.
• Accuracy of HR records and payroll inputs.

Educational Qualifications

• MBA/PGDM in Human Resources, Personnel Management, or related field.
• Bachelor's degree from a recognized university.

Experience

• 5-8 years of HR experience, preferably within the hospitality, hotel, resort, or service industry.
• Experience in handling recruitment, employee relations, training, and HR operations.
• Knowledge of labor laws and statutory compliance.

Required Skills & Competencies

• Strong interpersonal and communication skills.
• Leadership and team management abilities.
• Recruitment and interviewing expertise.
• Conflict resolution and employee counseling skills.
• Knowledge of labor legislation and HR best practices.
• Proficiency in HRMS, MS Office, and reporting tools.
• Strong organizational and multitasking skills.
• High level of integrity and confidentiality.

Preferred Hospitality Competencies

• Understanding of hotel operations and hospitality workforce management.
• Experience managing shift-based employees.
• Exposure to service culture and guest-centric environments.
• Ability to work during peak hotel operation periods when required.

Working Conditions

• Full-time position based at The Vanda Hotel.
• May require flexibility in working hours to support hotel operations and events.
• Interaction with employees across all hotel departments including Front Office, Housekeeping, F&B, Kitchen, Engineering, Finance, and Sales & Marketing.

The Vanda Hotel is an equal opportunity employer committed to fostering diversity, inclusion, and professional growth.

Work Location: In person