HR Manager

Company Description The Grand Resort Rarotonga is the island’s first 5-star, all-suite luxury resort, located on the renowned “Golden Mile” sunset coast. Nestled along white sand beaches and a turquoise lagoon, the resort offers 61 suites designed to deliver a modern, high-end experience in the Cook Islands. Locally owned and operated, the property features world-class amenities including an exclusive spa and fitness center, chef-driven restaurant, grand canal swim-up pool, rooftop skybar, and beach-side service. The resort combines contemporary design with warm local hospitality to create an immersive, memorable stay for guests seeking elevated island luxury.

Role Description This is a full-time, on-site HR Manager role based at The Grand Resort in Rarotonga, Cook Islands. The HR Manager will oversee end-to-end human resources operations, including recruitment, onboarding, performance management, and employee engagement for a diverse hospitality team. Responsibilities include developing HR policies and procedures, ensuring compliance with local labor regulations, and supporting leadership with workforce planning and organizational development.

The role also involves managing payroll and benefits administration in coordination with finance, handling employee relations and conflict resolution, and promoting training and development programs that support service excellence. The HR Manager will work closely with department leaders to foster a positive workplace culture aligned with the resort’s guest-focused standards.

Qualifications

• Human resources management skills, including recruitment, selection, onboarding, and workforce planning.
• Experience with performance management, coaching, and employee engagement initiatives.
• Proficiency in employee relations, conflict resolution, and grievance handling.
• Knowledge of HR policies, procedures, and compliance with local labor laws and regulations.
• Experience with payroll, benefits administration, and HRIS or related HR systems.
• Strong communication, interpersonal, and relationship-building skills with diverse teams.
• Ability to design and support training, learning, and development programs
• Demonstrated organizational, planning, and problem-solving abilities
• Prior HR experience in hospitality, tourism, or service-focused industries is highly beneficial.