HR Manager

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Min 2.5-5 Years of Proven Experience in Recruiting, Human Resources, Talent Acquisition, Recruitment Operations, or a similar role
• Previous experience managing or supervising a team of recruiters is strongly preferred
• Strong hands-on experience using Indeed for candidate sourcing, applicant management, and candidate communication is required
• Experience managing high-volume recruiting pipelines
• Strong understanding of candidate sourcing, screening, interview coordination, and hiring processes
• Experience overseeing background checks, drug screenings, and pre-employment documentation
• Experience recruiting delivery drivers, logistics personnel, transportation employees, or similar high-volume positions is a major plus
• Strong leadership, coaching, and team management skills
• Experience monitoring recruiter performance and managing recruitment KPIs
• Ability to identify recruitment bottlenecks and improve hiring workflows
• Excellent written and verbal English communication skills
• Strong client communication and relationship management skills
• Experience with applicant tracking systems, recruiting databases, and candidate management tools
• Strong proficiency with Microsoft Excel, Google Sheets, and other reporting tools
• Experience preparing recruiting reports and tracking team performance
• Strong organizational and time-management skills
• Ability to manage multiple open positions, recruiters, and client requirements simultaneously
• Strong attention to detail and ability to maintain accurate recruitment records
• Understanding of candidate confidentiality and appropriate handling of sensitive information
• Experience developing recruiting processes, training materials, and standard operating procedures is preferred
• Proactive, dependable, results-driven, organized, and comfortable taking ownership of recruitment operations

Core responsibilities:

• Oversee and manage a team of recruiters responsible for candidate sourcing, screening, interview scheduling, and hiring coordination
• Assign recruiting responsibilities and distribute workloads across team members
• Monitor daily recruiter activity, productivity, and performance
• Ensure recruiters consistently source and engage qualified candidates through Indeed
• Oversee Indeed job postings, applications, candidate messaging, and follow-up activities
• Review recruiting pipelines to ensure qualified applicants are contacted promptly
• Monitor candidate outreach and response rates
• Ensure recruiters maintain consistent communication with candidates throughout the hiring process
• Review candidate qualifications and assist recruiters with difficult screening decisions
• Provide guidance on candidate sourcing strategies and recruitment best practices
• Oversee interview scheduling between candidates and clients
• Ensure interviews are scheduled accurately and efficiently
• Monitor interview attendance, cancellations, and rescheduling
• Ensure candidates receive interview confirmations, reminders, and preparation instructions
• Track candidates throughout each stage of the recruitment process
• Monitor background check initiation, processing, and completion
• Oversee drug screening coordination and required follow-ups
• Ensure all pre-employment documentation is collected and completed
• Identify delays in the hiring process and work with recruiters to resolve them
• Ensure hired candidates receive accurate onboarding instructions and next steps
• Maintain organized candidate pipelines and recruitment tracking systems
• Review and verify the accuracy of recruiter notes, candidate records, and status updates
• Monitor hiring progress across multiple open positions and clients
• Communicate regularly with clients regarding recruitment progress, candidate availability, and hiring timelines
• Gather and clarify client hiring requirements and communicate them to recruiters
• Ensure recruiters understand job requirements, candidate qualifications, and client expectations
• Address client concerns related to candidate quality, interview scheduling, or recruitment progress
• Assist with resolving candidate and client communication issues
• Conduct regular team meetings to review recruitment activity, priorities, and challenges
• Provide training, coaching, and ongoing support to recruiters
• Help onboard and train new recruiting team members
• Develop recruiting procedures, templates, checklists, and standard operating procedures
• Identify opportunities to improve sourcing, candidate communication, and interview scheduling workflows
• Implement processes to improve recruiter efficiency and candidate conversion rates
• Monitor recruiting metrics, including outreach activity, response rates, interviews scheduled, interview attendance, background check completion, and hires
• Prepare daily, weekly, and monthly recruiting performance reports
• Track individual recruiter performance and overall team productivity
• Identify underperforming areas and implement improvement strategies
• Ensure recruiters meet established activity and hiring goals
• Maintain accurate hiring records and confidential candidate information
• Ensure recruiting and screening activities follow applicable employment requirements and established procedures
• Assist with general HR administration, documentation, and employee-related processes as needed
• Provide management with regular updates on recruitment progress, team performance, and operational challenges
• Support additional recruiting, HR operations, process improvement, and team management responsibilities as needed

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!