HR Manager - Frontline Retail Portfolio

About the Client

Our client is a well-established and reputable consumer-facing retail organization with a strong presence in Hong Kong. With a long-standing market position, a sizable frontline workforce, and ongoing investment in business growth, the company continues to enhance its customer experience, employee engagement, and operational excellence.

About the Role

Reporting to the Senior HR Manager, this position will act as a key HR partner supporting a sizeable frontline workforce across multiple retail locations in Hong Kong. The role combines hands-on HR business partnering with HR operations, employee relations, talent acquisition support, and people projects.

Key Responsibilities

• Partner with retail stakeholders and people managers on day-to-day HR matters
• Support employee relations cases, performance issues, resignations, and contract renewals
• Provide end-to-end HR operational support for the retail population
• Collaborate with Talent Acquisition on frontline hiring needs when required
• Prepare HR reports, workforce analysis, and management updates
• Drive employee engagement and retention initiatives
• Participate in compensation, incentive, and commission-related projects
• Work closely with HR Centres of Excellence including Talent Acquisition, Learning & Development, and Compensation & Benefits
• Support ad hoc HR transformation and business improvement projects

Requirement

• Degree qualified in Human Resources, Business Administration, or related disciplines
• 8-12 years of HR experience with solid HRBP or HR Generalist exposure
• Experience partnering with frontline or customer-facing business units
• Strong employee relations, HR operations, and stakeholder management skills
• Hands-on, proactive, and able to work independently
• Experience in retail, hospitality, consumer, F&B, luxury retail, beauty, lifestyle, or related sectors will be highly advantageous
• Exposure to incentive scheme, commission structure, or reward-related projects is a plus
• Strong communication and influencing skills with a service-oriented mindset

Click "Apply Now" to apply for this position or call Andy Liu at [+852 3180 4916](tel:+852 3180 4916) for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.