HR Manager - Operations & Compensation

About Med Surg Solutions (MSS)

Med Surg Solutions (MSS) is a leading healthcare solutions provider operating across KSA, UAE, Oman, Kuwait, Qatar, Bahrain, and Lebanon. Since 2003, MSS has partnered with healthcare institutions and global medical technology leaders to advance patient care through innovative surgical, intensive care, and healthcare solutions.

With more than 20 years of experience, MSS has played a key role in bridging technological and knowledge gaps in healthcare, supporting hospitals and healthcare professionals through cutting-edge technologies, clinical education, and long-term partnerships.

Today, MSS represents world-renowned healthcare companies including Baxter, W.L. Gore, Johnson & Johnson, Honeywell, and others, serving healthcare providers across the GCC region. Guided by a commitment to innovation, education, and patient outcomes, MSS continues to contribute to the advancement of healthcare and the improvement of lives throughout the communities it serves.

At MSS, we believe that advancing healthcare goes beyond technology; it also means creating a positive and lasting impact on patients, healthcare professionals, communities, and society.

About the Role

The HR Manager – Operations & Compensation is responsible for managing HR operations, payroll, compensation and benefits administration, employee lifecycle administration (from onboarding and employment changes to offboarding), HR compliance, and HR systems optimization across MSS entities in Saudi Arabia, the GCC, and Lebanon.

This is a hands-on managerial role requiring strong operational expertise, effective communication, sound judgment, and the ability to manage multiple priorities while ensuring accurate, timely, and compliant HR service delivery.

The position requires strong hands-on experience in Saudi HR operations , including payroll, compensation and benefits, employee administration, Saudization, and government-related HR processes, with oversight of local HR activities to ensure compliance with company policies, labor laws, and regulatory requirements while maintaining business continuity and operational effectiveness.

Reporting to the HR Director , the HR Manager – Operations & Compensation will drive operational excellence, strengthen HR processes and controls, support employees and managers, and contribute to the continuous improvement and digitalization of HR services.

Key Responsibilities

• Manage end-to-end payroll across Saudi Arabia , Lebanon , and the GCC , ensuring accuracy, timely processing, reconciliation with Finance, and regulatory compliance.
• Administer compensation and benefits, including approved salary adjustments, bonuses, allowances, annual tickets, and medical insurance administration, coverage reviews, renewals, and provider negotiations across all MSS operating countries.
• Oversee employee lifecycle administration, including contracts, onboarding, probation follow-up, employment changes, attendance, leave, offboarding, and employee records.
• Manage Saudi HR operational compliance, including Saudization, professional localization requirements, and government-related processes through Qiwa, GOSI, Mudad, Muqeem , and other relevant platforms.
• Ensure compliance with labor laws and statutory requirements across Lebanon and GCC entities, including visas, work permits, residency requirements, social security, statutory documentation, and audit readiness.
• Maintain accurate HRIS data and lead HR process automation and system improvements, particularly within Odoo, in coordination with IT.
• Develop and standardize HR operational policies, procedures, workflows, and internal controls to improve efficiency, accuracy, and compliance.
• Monitor HR operational deadlines and KPIs, prepare management reports, and escalate significant operational and compliance risks to the HR Director.
• Provide functional supervision and guidance to HR team members, ensuring clear priorities, accurate execution, and consistent HR service delivery across MSS entities.
• Act as a key HR operational contact for employees and managers, providing clear guidance, resolving issues, and coordinating effectively with Finance, internal stakeholders, and external service providers.

Qualifications & Experience

• 8–10 years of progressive HR experience, with strong expertise in HR Operations, Payroll, and Compensation & Benefits.
• Proven hands-on experience in Saudi HR operations, including payroll, employee administration, Saudization, and government-related HR processes.
• Experience managing HR operations across multiple GCC countries, with strong knowledge of labor laws and statutory requirements.
• Demonstrated experience in HR compliance, HRIS management, process improvement, and HR digitalization.
• Experience supervising or coordinating HR teams, with strong communication and stakeholder management skills.
• Experience with Odoo HRIS is highly preferred.

Education

• Bachelor’s degree in Human Resources, Business Administration, Accounting, Management, or a related discipline.
• Professional certification (SHRM, CIPD, HRCI, or equivalent) is preferred.

Skills & Competencies

Technical Competencies

• Payroll Administration & Governance
• Compensation & Benefits Administration
• HR Operations & Employee Administration
• Saudi Labor Law, Saudization & Regional HR Compliance
• HRIS Management & Automation (Odoo Preferred)
• HR Data Management, Analytics & Reporting
• HR Policies, Procedures & Process Improvement
• Advanced Microsoft Excel

Leadership & Behavioral Competencies

• Ownership & Accountability
• Strong Communication & Interpersonal Skills
• Team Leadership & Coordination
• Stakeholder Management & Collaboration
• Problem-Solving & Decision-Making
• Planning, Prioritization & Follow-Through
• Analytical Thinking & Attention to Detail
• Integrity, Confidentiality & Sound Judgment
• Employee Service Orientation
• Results Orientation & Continuous Improvement
• Continuous Improvement
• Problem Solving
• Customer Service Orientation
• Stakeholder Management
• Collaboration & Influencing
• Decision Making
• Results Orientation

Special Requirements

• Willingness and ability to travel frequently across KSA as required to support HR Operations.

Reporting Line

Reports to: HR Director

Direct Functional Responsibility: HR Operations, Payroll, Compensation & Benefits, and HR Operational Compliance across MSS entities in Saudi Arabia, Lebanon, and the GCC.

Functional Oversight: HR team members responsible for operational activities across MSS entities, including coordination with local HR Officers, PROs, payroll vendors, insurance providers, and external HR service providers.

Why Join MSS?

• Be part of a dynamic regional healthcare organization committed to excellence, innovation, and continuous growth.
• Shape and enhance HR operations across multiple countries, driving consistency and best practices.
• Contribute to strategic HR transformation initiatives that create lasting organizational impact.
• Work with a collaborative team passionate about delivering meaningful results.
• Grow your career in an environment that values continuous learning and professional development.

Equal Opportunity Employer

Med Surg Solutions is committed to promoting a diverse and inclusive workplace where all team members feel valued and supported, regardless of race, gender, ethnicity, disability, or background.