HR Officer (HCM)

Group Company: Shopping Center Management Corporation

Position description: Promotes excellent service delivery through efficient and effective Human Resources systems management, provision of up-to-date communication and learning tools for system users, and development of process improvements to support the Human Resources Group’s overall goals and strategies, enhancing the employee experience.

Primary Responsibilities:

• • Manages and maintains HR systems, user access, and accurate system data while collaborating with internal partners and vendors for issue resolution
  • Monitors and verifies timekeeping data, ensuring accuracy and timely processing for employees, interns, and service providers
  • Organizes HR data for analysis, reporting insights, and supporting data-driven decision making
  • Develops and implements HR process improvements, learning tools, and communication materials using modern tools, automation, and best practices
  • Ensures excellent service delivery by resolving tickets efficiently, maintaining engagement, and meeting turnaround times for HR services

Competencies:

• Intermediate in Change Management
• Basic in Change Management
• Intermediate in Communication
• Basic in Communication
• Intermediate in Complaint Management
• Basic in Complaint Management
• Intermediate in Customer Orientation
• Basic in Customer Orientation
• Intermediate in Data Management & Integrity
• Basic in Data Management & Integrity
• Intermediate in Knowledge Management
• Basic in Knowledge Management
• Intermediate in Problem Solving
• Basic in Problem Solving
• Intermediate in Process Optimization
• Basic in Process Optimization
• Intermediate in Project Management
• Basic in Project Management
• Intermediate in Quantitative Analysis
• Basic in Quantitative Analysis
• Intermediate in System Operational Management
• Basic in System Operational Management