HR Officer/Executive (Compliance)

Grievance Management

• Manage and administer the company grievance handling process in accordance with company policies and procedures.
• Receive, assess, investigate and resolve employee grievance in a timely with fair and confidential manner.
• Facilitate mediation and conflict resolution between employees and relevant stakeholders.
• Identify recurring workplace issues, analyze trends and recommend preventive measures to Management.
• Conduct employee awareness sessions on grievance procedures, Code of Conduct, workplace ethics, anti-harassment ant anti-retaliation.
• Prepare monthly reports and management updates on grievance cases.
• Assist in reviewing and improving grievance policies, procedures and employee communication channels.

Social Compliance

• Implement and monitor the company Social Compliance Management System.
• Ensure compliance with Malaysian labor law (eh RBA, WCA, SMETA).
• Coordinate and support internal, customer, and third-party social compliance audits.
• Prepare audit documentation, maintain compliance records and ensure timely closure of corrective action plans (CAP).
• Conduct internal compliance assessments, workplace inspections and risk assessments to identify compliance gaps.
• Review and update social compliance policies, procedures and Standard Operating Procedures (SOP) to ensure regulatory and customer compliance.
• Investigate non-compliance issues and recommend corrective and preventive actions.
• Conduct training on labor standards, Code of Conduct, human rights, workplace ethics and social compliance requirements.
• Liaise with customers, auditors, government authorities, recruitment agencies and other external stakeholders on compliance matters.
• Prepare compliance reports, KPI dashboards and management updates.
• Support sustainability, ESG and responsible business initiatives where applicable.

Qualification & Requirements

• Bachelor’s Degree in Human Resources Management or a related field.
• Minimum 2 years of relevant experience especially in Employee Relations, Industrial Relations, Social Compliance or HR Compliance.
• Experience in conducting audits, managing compliance activities and implementing CAPA.
• Able and willing to travel to conduct audits and inspection activities.