HR Operation – HRSS

About the role (Office: Quill 9)

Serve as the subject matter expert for Talent Acquisition programs, policies and processes. You will identify and recommend methods to update, simplify and enhance processes, procedures and technologies, while providing staff with technical support and guidance on core Talent Acquisition HR processes to resolve increasingly complex issues.

Key responsibilities

• Serve as the subject matter expert for Talent Acquisition programs, policies and processes
• Identify and recommend methods to update, simplify and enhance processes, procedures and technologies
• Provide staff with technical support and guidance on core Talent Acquisition HR processes and resolve increasingly complex issues
• Act in a consultative and project management role to COE to define and implement program delivery
• Identify process and systems implications of, and solutions to, new or modified programs and policies
• Lead or participate in continuous improvement initiatives to ensure services are effectively delivered
• Launch case management with ownership from intake to transition, escalation, or closure
• Monitor case management and timely closure of tickets with Supervisors/Team Leads to ensure quality customer service
• Gather and analyze appropriate metrics, data and reports around compliance, performance, and data analytics
• May develop and mentor staff, including undertaking performance reviews

About you

• Bachelor's Degree with a professional HR/Business Administration qualification or Diploma with equivalent working experience
• Previous experience and subject matter expertise in Talent Acquisition
• Ability to pay close attention to details and use time effectively
• Excellent oral and written communication skills with the ability to independently compose routine written communications
• Proficient in Talent Acquisition end to end HR processes
• Workday experience is strongly desirable
• Strong problem solving and analytical ability