Hr Operations Analyst

Job Summary

We are seeking a detail-oriented and customer-focused Contact Center Executive to support HR operations through email and chat channels. The role involves assisting employees, contractors, and managers with HR-related queries, onboarding, documentation, workforce operations, and policy-related requests while ensuring a high level of service excellence.

Key Responsibilities

• Respond to employee and manager inquiries via email and chat in a timely and professional manner.
• Provide support for onboarding, offboarding, workforce administration, and employee lifecycle processes.
• Assist with HR documentation, letters, system access requests, and employee records management.
• Track and manage HR tickets within agreed service levels (SLAs).
• Coordinate with HR, Recruitment, Payroll, Procurement, and other support teams to resolve employee concerns.
• Maintain accurate records of employee interactions and case updates.
• Escalate complex issues to appropriate stakeholders when required.
• Ensure adherence to company policies, data privacy, and compliance requirements.
• Support HR process improvement initiatives and operational reporting.

Required Skills & Qualifications

• Bachelor's degree in Human Resources, Business Administration, or any related field.
• Strong written and verbal communication skills.
• Good knowledge of HR operations and employee lifecycle processes.
• Proficiency in MS Office applications, especially Excel and Outlook.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-centric mindset with excellent problem-solving abilities.

Preferred Experience

• 0-3 years of experience in HR Operations, Shared Services, Contact Center, or Employee Support functions.
• Experience with HRMS tools, ticketing systems, or workforce management platforms.
• Prior experience supporting employees through email and chat channels.

Key Competencies

• HR Operations Support
• Employee Relations & Service Delivery
• Case Management
• Communication Skills
• Process Compliance
• Stakeholder Management
• Time Management & Multitasking

Experience: 0-2 Years
Shift: Flexible/Rotational (11AM-8PM)

Project: EY