HR Operations & Systems Coordinator

At Hays Enterprise Solutions, our mission is to help organisations thrive by supporting their workforce needs. We partner with over thirty large organisations across Australia and New Zealand providing tailored solutions to ensure our clients have unrivalled access to top talent and unique market insights to build their evolving workforces.

About the role

Our client is seeking an HR Operations and Systems Coordinator to help the HR team work more efficiently by improving workflows, making better use of technology, and supporting the responsible adoption of approved AI tools. You will identify opportunities to streamline repetitive tasks, assist with testing and implementing practical digital improvements, maintain accurate people data, produce routine reports, and provide administrative support across the broader HR team.

This is a 24-month fixed-term opportunity based in Melbourne CBD.

What you will do:

Technology, automation and AI

• Identify repetitive HR tasks and process bottlenecks; map current workflows and propose practical ways to reduce manual effort and improve service quality.
• Help trial, document and assess approved digital tools, workflow changes and automations, checking that they save time without compromising accuracy or controls.
• Explore appropriate uses of approved AI tools for low-risk work, verify outputs and seek review before use.

General HR administration

• Respond to general HR enquiries from employees and managers, referring sensitive, complex or policy-related matters to the relevant HR colleague.
• Prepare standard letters, forms and correspondence.
• Coordinate learning and development sessions, including new starter induction, organise room bookings, catering, attendance records and maintenance of CPD points in Kaplan.
• Manage Learning Portal administration.
• Reporting from various HR systems and tailoring these as required.
• Maintain and update policies in line with regulatory and legislative changes.
• Manage the HR SharePoint intranet page.

About You:

• You’re curious about technology and have used data, systems or digital tools to solve practical problems and/or improve a process. That experience may come from HR or another field.
• You’re interested in AI and automation, while recognising the need to use approved tools, check outputs and protect sensitive information.
• Highly organised and process-driven, with a habit of spotting data issues and process improvements before they become problems.
• You’re detail-oriented and comfortable balancing improvement work with reliable day-to-day support.
• You communicate clearly, enjoy helping colleagues and know when to ask for guidance.
• A degree in technology, engineering or a related field is welcome, as is equivalent practical experience.
• Ideally, we’re seeking an HR Coordinator with 1–2 years of relevant experience who is ready to take the next step in their career.