Hr Operations Associate

Role & responsibilities

Key Responsibilities:

• Provide support to employees by responding to employee queries via a case management tool, in line with established SLAs.
• Ensure maximum employee satisfaction by ensuring interactions with employees are precise and timely in response to their inquiries.
• Acts as the first point of contact for all queries and requests from other HR partners.
• Administration and management of employee related documentation, including verification of employment and new hire documentation.
• Escalates issues as required to appropriate teams for resolution and maintain ownership of issues through to resolution.
• Manages workload to defined Operational Level Agreements (OLAs)
• Handles a wide variety of HR related transactions across multiple channels and platforms.
• Ensure that all transactions are compliant with current SOX and internal control guidelines.
• Responsible for the day-to-day delivery of identified key business processes.
• Support HR operational projects
• Perform audits to determine data anomalies, gaps, or completeness.
• Participating in testing activities of transaction systems, reporting and integrations

Preferred candidate profile

Basic Qualifications:

• 1+ years of professional experience, including 24 months of operating in a shared services center or customer service environment

Preferred Qualifications:

• Fluency in English
• Exceptional customer service skills
• Thrives in a fast-paced environment where multi-tasking and prioritizing is necessary.
• Excellent oral and written communication experience.
• High proficiency in Microsoft Excel and basic data management / manipulation
• Educated to degree level (BA/BS Degree)
• Experience with HR Management Systems incl. Workday and Service Now is an ideal
• Ability to work on issues independently.
• Detail oriented with capacity to organize and prioritize multiple tasks simultaneously.
• Confidence in handling ambiguity and fluid situations and having an abundance of common sense and pragmatism.

Suggested Skills:

• Communication
• Customer Service
• Collaboration

If interested, Please share me your updated resume to [email protected]

Regards,
Rama CH
Key Account Manager (KAM)
Acesoft Labs