Hr Operations Associate

Work model - 100% work from office (no hybrid or remote option)

Coverage - 24 x 7 operations

Shift requirement - Rotational shifts including night shifts. Candidates must be flexible to rotate across shift windows as per business requirement.

Essential

• Experience in HR operations, onboarding, HR shared services, recruitment coordination or a comparable transaction processing role.
• Excellent written and spoken English. This is a fully English-language process with direct candidate-facing communication.
• Strong attention to detail and comfort with repetitive, high-volume, deadline-driven work.
• Working proficiency in MS Office, particularly Excel and Outlook.
• Ability to follow structured procedures precisely and to recognize when to raise a hand.
• Comfortable working from the Bangalore office five days a week and rotating across shifts including night shifts.

Preferred

• Any exposure to Workday will be an advantage.
• Familiarity with any HCM or HRIS platform, or a ticketing and case management system.
• Prior experience in a global or multi-country HR process.
• Awareness of background verification, right-to-work or immigration documentation processes.

Role purpose

Deliver the day-to-day transactional engine of the onboarding service by initiating pre-hire activities, updating systems of record, sending standard communications and moving cases through the workflow accurately and within service levels, for candidates and transferring employees worldwide.

Key responsibilities-

Transaction processing

• Pick up cases from the workflow queue on offer acceptance and trigger the required pre-hire activities within defined timelines.
• Initiate background verification, immigration and visa assessments, citizenship verification, medical checks and relocation with the relevant third-party partners.
• Confirm background check clearance and update case status promptly once results are received.
• Complete right-to-work and I-9 verification steps as per country procedure.
• Update systems of record accurately, covering new hire data entry and review, re-hire validation, pending hire processing, record uploads and status changes.
• Support employment contract generation and distribution using approved templates.
• Prepare start date options, log candidate and hiring manager responses, and process confirmed start dates in system

Communication and follow-up

• Send standard candidate, hiring manager and partner communications using approved templates, on time and error-free.
• Follow up proactively on outstanding candidate steps, documentation, and partner responses, keeping the case record current at every touchpoint.
• Escalate blocked, ageing or exception cases promptly to the Senior Associate with full context.

Quality and compliance

• Follow documented desktop procedures exactly and never improvise on compliance steps.
• Maintain a high first time-right rate and act on quality feedback.
• Handle candidate personal and sensitive data strictly in line with data protection and information security policy.
• Complete shift handover notes so that in-flight cases continue seamlessly into the next shift window.

Learning and contribution

• Complete process certification and refresher training and build country-specific knowledge over time.
• Flag procedural gaps, template errors, and recurring friction points to the pod lead.
• Participate in improvement discussions and support testing of new tools and automations.