Hr Operations

Position: HR Operations & Performance Executive

Department: Human Resources
Function: HR Operations & Performance Management
Reporting To: HR Manager / Head HR

1. Job Summary

The HR Operations & Performance Executive is responsible for managing day-to-day HR operations and supporting the organization's performance management processes. The role involves employee lifecycle administration, HRIS and employee data management, attendance and leave coordination, payroll inputs, performance review coordination, HR MIS, employee support, documentation, and process compliance.

The position requires strong attention to detail, confidentiality, coordination skills, and the ability to ensure timely and accurate execution of HR processes.

2. Key Result Areas (KRAs) & KPIs

KRA

Key Responsibilities

KPI / Measure

HR Operations

Manage daily HR activities and employee lifecycle processes

95% activities completed within defined TAT

Employee Lifecycle

Coordinate onboarding, confirmation, transfers, promotions & exits

100% documentation completed within TAT

HRIS & Records

Maintain employee master data and personnel records

98% data accuracy

Attendance & Leave

Monitor attendance, leave records and discrepancies

98% monthly accuracy

Payroll Support

Provide accurate attendance, leave and employee-change inputs

100% inputs submitted before payroll cut-off

Performance Management

Coordinate goal setting, reviews, appraisals and PIPs

95% completion within review timelines

HR MIS & Reporting

Prepare headcount, attrition, attendance and performance reports

100% reports submitted on time

Employee Support

Resolve routine HR queries and coordinate escalations

90% queries resolved within agreed TAT

Compliance & Documentation

Maintain HR documentation and support audits

100% required records maintained

Process Improvement

Identify and implement improvements in HR processes

Minimum 1 improvement initiative per quarter