HR Operations

Position Summary

This role supports HR Operations leadership in evaluating current employee lifecycle and offboarding processes, designing improvements for future-state workflows, and building the structure necessary to enhance automation, service consistency, and stakeholder trust. The senior individual contributor will bring hands-on experience in HR operations, project planning, and process improvement to strengthen execution discipline, document repeatable practices, and contribute to organizational transformation.

Key Responsibilities

• Assess current employee lifecycle and offboarding processes to identify gaps, manual tasks, risks, handoff issues, and stakeholder challenges.
• Develop practical recommendations to improve process consistency, accountability, automation readiness, and service quality.
• Create project plans, process maps, governance routines, status updates, and implementation trackers to support disciplined execution.
• Translate transformation priorities into clear milestones, deliverables, risks, decisions, and sustainment requirements.
• Document current and future workflows, including roles, dependencies, controls, escalation points, and service expectations.
• Collaborate with HR Operations, Centers of Excellence, HR Technology, Payroll, Legal, Risk, and other stakeholders to validate requirements and support implementation readiness.
• Analyze service trends, recurring issues, and stakeholder feedback to recommend process improvements, knowledge content, self-service options, and handoffs.
• Define measurable service quality indicators including timeliness, accuracy, stakeholder confidence, and employee experience.
• Identify operational risks, control gaps, compliance issues, and data integrity concerns within HR processes.
• Document process ownership, decision points, controls, and audit evidence needs to strengthen governance.
• Support remediation planning and process improvements tied to audit findings or operational issues.
• Evaluate workflow, reporting, and automation opportunities to enhance capacity, accuracy, and stakeholder engagement.
• Partner with HR Technology teams to translate operational needs into clear requirements and implementation strategies.
• Use data and metrics such as cycle times, volumes, and quality indicators to prioritize improvements.
• Develop tools, templates, dashboards, and routines to sustain process improvements after project completion.
• Serve as a credible partner across HR functions and business stakeholders, translating feedback into actionable recommendations.
• Build trust through ownership, clear communication, timely follow-up, and practical solutions.
• Create documentation, playbooks, templates, and standards to reduce reliance on informal knowledge.
• Coach team members on new routines and transformation deliverables, modeling structured problem-solving and disciplined project management.
• Identify skill gaps and build HR Operations bench strength for ongoing success.

Required Qualifications

• 6-10+ years of experience in HR Operations, HR shared services, employee lifecycle management, HR transformation, or related operational roles.
• Proven experience in process redesign, current-state assessment, future-state planning, and process implementation within complex organizations.
• Strong understanding of employee lifecycle and offboarding processes, service delivery models, operational controls, and stakeholder support.
• Ability to develop project plans, process documentation, governance materials, status reports, and leadership summaries.
• Strong analytical, facilitation, communication, stakeholder management, and problem-solving skills.
• Ability to influence cross-functional partners and advance work without direct authority.
• Familiarity with HRIS systems (Oracle preferred), case management, workflow, reporting, or automation tools.

Preferred Qualifications

• Experience working in highly regulated environments, such as financial services.
• Background in HR service delivery, shared services transformation, offboarding, knowledge management, workflow design, or process optimization.
• Exposure to automation, AI-enabled service solutions, reporting, and continuous improvement methodologies.

Why This Opportunity May Be Appealing

This position offers the chance to contribute to organizational transformation within HR operations by implementing impactful process improvements and automation strategies. It provides an opportunity to work in a collaborative environment, influence cross-functional initiatives, and build foundational skills that support long-term career growth in HR and process optimization.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.