HR Operations Coordinator (Cebu)

A. Recruitment & Staffing

• Manage the end-to-end recruitment process for assigned branches and positions.
• Coordinate with Branch Managers and Supervisors to identify manpower requirements and current vacancies.
• Source, screen, interview, and endorse qualified candidates based on established hiring requirements.
• Conduct recruitment activities, including job fairs, walk-in interviews, and local sourcing initiatives, as needed.
• Monitor recruitment progress and ensure vacancies are filled within agreed timelines.
• Maintain accurate and updated recruitment trackers, manpower reports, and related documentation.
• Assist in the onboarding, processing, and deployment of newly hired employees.

B. HR Operations & Branch Monitoring

• Conduct regular and unannounced visits to assigned branches, as required.
• Monitor compliance with company HR policies, procedures, and workplace rules.
• Review attendance, timekeeping, employee records, onboarding documents, and other HR-related requirements.
• Validate the proper implementation of HR processes and procedures at the branch level.
• Monitor employee discipline, workplace behavior, and compliance with company standards.
• Coordinate with Branch Managers regarding HR concerns and facilitate appropriate action when immediate intervention is required.
• Identify recurring HR and operational issues and recommend corrective actions.

C. HR Audit & Compliance Checks

• Conduct periodic HR compliance audits of assigned branches.

D. Employee Relations

• Assist in addressing employee concerns, grievances, complaints, and workplace issues.
• Conduct initial fact-finding, interviews, and information gathering when authorized by the HR Head.
• Assist in the proper documentation, monitoring, and filing of employee cases and administrative concerns.
• Coordinate with Branch Managers and the HR Head regarding disciplinary cases, employee relations concerns, and appropriate courses of action.
• Maintain confidentiality and ensure the proper handling of employee information, records, and HR cases.
• Promote positive employee relations and support the consistent implementation of company policies and standards.

E. Branch Visits & HR Field Support

• Establish and maintain regular branch visit schedules for assigned areas.
• Conduct branch visits to observe operations, employee practices, and HR-related concerns.
• Monitor employee appearance, attendance, customer service behavior, workplace discipline, and compliance with company standards.
• Provide immediate HR guidance and support to Branch Managers and employees when necessary.
• Identify and report HR-related issues observed during branch visits and recommend appropriate actions.
• Build and maintain positive working relationships with Branch Managers, Supervisors, and employees.
• Serve as a communication link between assigned branches and the HR Head to ensure timely coordination and resolution of HR concerns.
• Audit the completeness, accuracy, and proper maintenance of HR records and employee documentation.
• Verify compliance with company policies and procedures covering attendance, timekeeping, recruitment, employee movement, documentation, and other HR processes.
• Document audit findings, observations, non-compliance, and process deviations.
• Prepare comprehensive branch HR audit reports and submit recommendations to the HR Head.
• Monitor and follow up on agreed corrective actions to ensure identified deficiencies are properly addressed within the required timeline.
• Immediately escalate serious policy violations, employee concerns, compliance issues, or operational risks to the HR Head.