HR Operations Coordinator (Staff Services Partner)

Role Overview:

Step into a key role as one of our esteemed Staff Services Partner, bridging the Company, Clients, and remote staff to achieve seamless collaboration and operational success.

You will assist contractors to help meet their obligations and deliver measurable results -- check timesheets, answer queries about contracting and the Company, help mediate between them and their client, and highlight their performance.

Schedule:

• Mondays to Fridays, either 7:00 AM - 4:00 PM, 3:00 PM - 12:00 AM, or 10:00 PM - 7:00 AM Manila Time

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insuranceafter 90 days

Responsibilities:

Onboarding

• Monitor the Onboarding Pipeline to ensure a smooth transition on each step.
• Guide new contractors on required systems and administrative processes.
• Ensure contractors clearly understand contract terms and expectations.
• Partner with Client Success during the contractor's first day.
• Support the rest of the onboarding team, as needed.

Contractor Support

• Support up to 95 contractors
• Monitor and approve contractor timesheets accurately and on time, including proper schedule plotting to ensure correct billing and prevent payment delays.
• Ensure zero or minimal disputes related to timesheet administration.
• Conduct check-ins as needed to provide support and identify potential risks.
• Monitor the SSP pipeline and ensure prompt and appropriate responses and resolution of requests, tickets, and contractor inquiries.
• Partner with Client Success to ensure quality service delivery.
• Escalate relevant concerns to the Client Success Manager (CSM), as needed.

Offboarding

• Monitor the Offboarding Pipeline to ensure a smooth transition on each step.
• Conduct offboarding discussions in a timely manner, ensure proper notice handling, and guide contractors through the offboarding process.
• Update contractor records to accurately reflect relevant offboarding details.
• Support post-offboarding concerns when necessary.

Other or Special Tasks:

• Assist in the preparation and monitoring of reports requested by clients.

Requirements:

• Minimum 2 years of experience in remote staff management, HR operations, or a related administrative role.
• Demonstrated experience in end-to-end onboarding and offboarding processes.
• Proven ability to monitor staff time logs, conduct regular check-ins, and support employee engagement initiatives.
• Strong organizational skills with a detail-oriented approach to documentation and follow-through.
• Excellent written and verbal communication skills, especially when handling sensitive staff concerns.
• Proficiency in workflow and project management tools (e.g., Zoho, HubSpot, Monday.com, etc.).
• Ability to recommend and implement process improvements to enhance team efficiency and effectiveness.