HR Operations Head

About the role

Drive successful, timely and accurate execution of various HR services such as talent acquisition, compensation & benefits management, employee disciplinary actions, employee concerns / grievances and resolution through the development of relevant programs and process improvements.

Key responsibilities

• Orchestrate high-impact HR operations and service delivery models, ensuring alignment with organizational goals and scalability.
• Spearhead the development and implementation of innovative HR Operations related programs that drive organizational transformation and achieve key departmental strategic objectives.
• Conduct deep-dive organizational analysis to identify systemic challenges and opportunities, delivering data-driven recommendations that enhance operational excellence and support long-term business strategy.
• Partner with business unit leaders to co-create and deploy strategic human capital plans that directly enable business growth and operational efficiency.
• Act as the HR Lead for new business ventures, providing strategic HR oversight, organizational design, and change management support during incubation and integration phases.
• Lead, manage and coach Team Members of HR Operations.
• Act as Subject Matter Expert (SME) for all existing HR Policies and Process and answer queries of Team Leaders and Team Members in relation to these matters.
• Prepare a clear and concise visualization of the status of HR deliverables through monthly reports and provide updates as may be requested by the management.
• Ensure timely communication from People and CSS Team to BU (and vice versa) of any advisory which would affect the operations of the assigned BU.

About you

• At least ten (10) years of HR experience with exposure in the different facets of HR.
• At least five (5) years in a managerial capacity.
• At least five (5) years exposure to manpower intensive organizations (with minimum FTE of 1,000 pax).
• With exposure to the following fast-paced industries: construction and engineering, maintenance services, equipment rentals and analogous industries.
• With proven experience in managing a large team / group (at least 20 Team Members).
• In-depth understanding of various HR processes and policies such as talent acquisition, talent attraction, compensation and benefits management, employee disciplinary actions, employee concerns / grievances resolution and technical training.
• Advanced understanding of the organization's business model and market landscape to proactively design HR strategies that influence and drive business performance.
• Capable of building effective relationships with stakeholders to achieve common goals.
• Ability to lead organizational design, change management, and cultural integration efforts to support business growth and evolving operational needs.
• Any Bachelor's Degree preferably with Master's Degree or HR Certification.