HR Operations Manager

We are looking for an HR leader who can run performance management, employee experience/retention, and onboarding/offboarding as one integrated HR Operations function across the group's client entities, rather than as separate siloed teams.

Job Description:
You will be responsible for managing the HR Operations function - comprising Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding - across the group's client entities:

• Team Supervision - Supervise and develop the HR Analyst (Performance & Growth) and HR Generalists (Employee Experience & Retention; Onboarding & Offboarding) on the team.
• Process Integration - Ensure performance management, engagement/retention, and onboarding/offboarding processes stay aligned and mutually reinforcing.
• SLA Monitoring - Monitor SLA compliance across all three functions and intervene on at-risk items.
• Standardization - Maintain standardized workflows, templates, and trackers across the team.
• Reporting- Consolidate and submit HR Operations reports to the HR Director within agreed timelines. Attend client review meetings.
• Coaching - Coach direct reports on execution quality and support their professional development.
• Escalation - Escalating issues to the HR Director and coordinating with internal departments (Payroll, Legal, etc.).

Minimum qualifications:

• Graduate of Human Resource Management, Psychology, Business Administration, or any related course
• At least 7-10 years of HR management or operations experience, with at least 3-4 years managing a multi-function HR team
• Proficient in Microsoft Office and HR reporting/monitoring tools
• Strong cross-functional coordination, supervisory, and analytical skills
• Able to manage competing priorities across multiple HR sub-functions simultaneously
• Willing to be deployed to client sites and work onsite as needed

Preferred qualifications:

• Experience in a managed services or shared services HR setup
• Familiarity with multi-discipline KPI/SLA monitoring frameworks
• Prior experience overseeing two or more HR functions simultaneously
• Experience leading team consolidations or process-integration initiatives

What are the benefits of the position?

• Birthday Gift
• Training and Development Programs
• Unlimited Career advancement opportunities
• Health Care Plan (HMO) with Dental and Vision upon regularization
• Group Life and Accident Insurance upon regularization
• Sick and Vacation Leave upon regularization. Unused sick leave credits are convertible to cash.
• Bereavement Leave of 3 days upon regularization
• Healthy and Encouraging Work Environment
• 13th Month Pay as mandated by the Philippine Government
• Government Mandated Benefits (SSS, PHIC and Pag-lBIG)