HR Operations Specialist

HR Operations Specialist, Onboarding & Workforce Lifecycle

Responsibilities

Onboarding & Offboarding

• Run end-to-end onboarding for global 1099-equivalent professionals
• Verify onboarding documents are complete, accurate, and compliant before access is granted
• Manage offer, contracts, agreements, and onboarding checklists
• Keep Softenisty consultant Database up to date
• Work with Operations and IT to provision system access on time
• Occasionally support offboarding: close out documentation and ensure access is terminated promptly & follow up on laptop returns & keep track of laptop Excel tracker.

Laptop Allocation

• Identify the laptop each new hire needs based on their client´s requirements
• Source and purchase laptops with Payroll´s support, mainly in LATAM and ocassionally in the U.S.
• Follow up on Laptop shipments until delivery is confirmed.

Identity Verification & Risk

• Own identity verification for a remote, multi-region workforce
• Set and enforce consistent validation standards across regions
• Follow processes for collecting, validating, and storing identity documents
• Partner with HR Ops, IT, and Security to reduce fraud and access risk
• Coordinate background checks and right-to-work verification by geography

HR Operations & Support

• Be part of he first point of contact for workforce HR inquiries
• Support consultants across different countries with Issues
• Handle record updates, role changes, and lifecycle events
• Maintain accurate records in line with privacy and confidentiality requirements
• Support internal and external audits, client reviews, and compliance inquiries

Process Improvement & Reporting

• Follow HR processes and engagement models
• Identify and fix bottlenecks to speed up onboarding without sacrificing accuracy
• Report on onboarding cycle time, compliance rates, and other workforce metrics

Community Engagement

• Support and follow up with Community Leads on their one-on-one meetings with consultants
• Keep the Community 1:1 Excel updated with new hires.
• Share and celebrate birthdays and work anniversaries through HR Communications tools

Requirements

• 3–4+ years of experience in HR Operations, onboarding, or workforce administration
• Advanced English (C1), written and spoken
• Experience supporting hiring for U.S.-based companies or U.S. workers
• Hands-on experience with both 1099 contractor and W2 employee onboarding
• Working knowledge of work authorization and visa-based hiring, including CPT, OPT, and STEM OPT
• Experience with identity verification, I-9/right-to-work processes, or background checks
• Strong attention to detail and comfort handling confidential data

Nice to Have

• Experience with HRIS or contractor-management platforms (Zoho Sign, Deel, Sumsub)
• Experience supporting audits or client compliance reviews
• Experience in a fast-growing, remote, or global environment

Soft Skills

• Positive, can-do attitude
• Continuous learner who seeks out new knowledge and improves processes
• Clear, proactive communicator
• Ownership mindset and comfort working independently