HR Operations Specialist - US Process

Job Title: Client Operations Specialist

Job Type: Permanent

Job location: Nungambakkam, Chennai

Working Days: Monday to Friday

Shift Time: US Shift - 5.30 PM to 2.30 AM

Role & responsibilities

1. Execute transactional and recurring tasks to offload operational load from the U.S. Ops team, contributing to overall efficiency.

2. Support the MSP value chain, ensuring seamless coordination and execution of operations within client programs and performing the activities in a VMS System.

3. Maintain clean and well-organized VMS (Vendor Management System) tools to enhance reporting accuracy and operational reliability.

4. Perform daily reviews of invoice spreadsheets to ensure data accuracy and consistency.

5. Deliver accurate and timely reporting and audit documentation, ensuring compliance with client and internal standards.

6. Manage reminders and follow-ups with internal teams and vendors to ensure timely completion of key processes.

7. Coordinate billing and invoicing operations, including documentation, validation, and escalation support.

8. Assist in ad hoc and special one-time projects, often requiring analytical skills and coordination across departments.

9. Demonstrate availability and flexibility to support large, time-sensitive special projects within MSP and RPO programs, often on short notice.

Preferred candidate profile

1. Strong Written and Verbal Communication Skills.

2. HR or BPO Process Background - Service oriented or ITES Sectors or GCC's.

3. Freshers from MBA/ MSW or Any graduate with minimum of 1-2 Years of Corporate Experience in medium to large scale Process oriented Enterprise.

4. Proficiency with Enterprise Apps and MS tools (especially MS excel)

5. Fresh Thought Process and Energetic Attitude

Please feel free to reach out to me Hanni Monica at 9500070112 or [email protected] if you are interested to apply for this job.