HR Partner

Who you are

• Experience maintaining confidentiality in matters involving security or personnel issues in the workplace
• Bachelor's degree, or 2+ years of Amazon experience with 1-year human resources general experience OR equivalent experience (e.g., operations, customer service, retail, manufacturing)
• Basic proficiency with Microsoft Office Suite (e.g., creating documents in Word, using basic spreadsheet functions in Excel, managing calendars/emails in Outlook)
• Experience communicating effectively with diverse audiences (e.g., explaining processes, addressing concerns, providing technical guidance)
• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or people-facing roles, demonstrating effective verbal and written communication skills
• Demonstrated ability to analyze information, solve problems, and make data-driven decisions
• Intermediate skills in Microsoft Excel (e.g., ability to use pivot tables, v-lookups, and formulas)
• Proficiency in using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
• Ability to effectively train, guide, and support others in the use of various HR technologies and digital platforms, with a focus on increasing user adoption and enhancing end-user experience
• Strong organizational skills with proven ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced, dynamic environments
• Experience building partnerships and collaborating effectively across teams, demonstrating adaptability and autonomy
• Ability to exercise sound judgement and navigate ambiguous situations with limited direction
• Basic understanding of HR processes and policies
• Demonstrated problem-solving skills and resourcefulness

What the job involves

• As an HR Partner on the NASC PXT team, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution
• With a visible presence across site operations, you'll foster team culture, support engagement, and coach leaders on PXT practices
• You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority
• Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach
• You'll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth
• You will be expected to work onsite at an Amazon facility
• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism
• Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up, partnering with senior PXT team members to drive resolutions and improvements in employee experience
• Coach frontline leaders on behaviors that impact engagement and retention. Reinforce expectations and guide leaders in selecting and effectively utilizing available tools to improve team communication, recognition, and performance conversations
• Support the execution of site-level engagement, communication, and culture-building initiatives. Coordinate logistics, gather feedback, and monitor effectiveness
• Learn to track and summarize PXT-related data (e.g., attrition/attendance trends, hiring data, employee sentiment). Help prepare insights for site reviews or team discussions
• Promote the use of self-service tools to resolve routine employee and manager questions. Help identify recurring gaps and escalate opportunities to improve tool usability or adoption
• A typical day involves balancing standard work execution with responsive employee support
• You'll maintain consistent presence on the operations floor, engaging directly with hourly employees and partnering with leaders to address concerns and drive engagement initiatives
• Operating under the guidance of senior team members, you'll execute core HR processes while ensuring quality service delivery
• Through data tools and HR technologies, you'll assist in tracking metrics and identifying trends, while developing your ability to build trust through personal interaction
• You'll support employee engagement activities, help coordinate feedback channels, and assist in coaching and development of others
• When complex issues arise, you'll seek guidance from senior team members, learning to navigate challenging situations while developing sound judgment
• Success in this role comes from maintaining organized routines, demonstrating strong follow-through, and building effective partnerships with both the PXT team and operations leaders
• This role requires excellent organizational skills and the ability to thrive in a fast-paced environment where no two days are the same