HR Payroll Services Team Lead (m/f)

Be part of the ALEBS Evolution: Accelerate Innovation, Empower People

Since 2019, ALEBS (Air Liquide Europe Business Services) has evolved from a startup project into a global

powerhouse. Over the past years, we have become the beating heart of Air Liquide’s operational success, driving

efficiency and excellence across the globe.

Why Join Us ? We don’t just offer a job; we offer a seat at the forefront of the future.

Our mission is clear:

● Operational Excellence: We are pioneering the next era of business services by re-engineering and

automating processes with RPA and Generative AI.

● Our DNA of Care: We believe that high performance thrives in a culture of wellbeing. We prioritize your

physical and mental health.

● Future-Leader Engine: With our "Grow with GBS" initiative, we don’t just hire talent—we groom the

future leaders of the Air Liquide Group.

Who We Are: We are a vibrant community of 439+ experts representing 33 nationalities. From Europe to Africa,

the Middle East, and India, our diversity is our greatest asset. When you join ALEBS, you aren't just joining a service

center; you are joining a global movement where innovation meets humanity.

Ready to accelerate your career in an environment where your impact is felt worldwide? Join ALEBS and

grow with us.

How will you CONTRIBUTE and GROW?

Join Air Liquide's significant HR Transformation at our Global Business Services (GBS) hub in Lisbon. This role is a unique opportunity to act as a bridge between our centralized operations and regional stakeholders in the Benelux market. You will be pivotal in driving the employee experience by combining high-level communication with deep empathy, ensuring our digital transformation is felt as a positive change across the organization.

As HR Payroll Services Team Lead (m/f) your primary focus will be building trust, overseeing project management initiatives, and driving continuous process improvement. You will be essential in aligning stakeholder expectations with operational delivery, ensuring a seamless and reliable HR service through collaborative leadership and strategic influence.

Stakeholder Trust & Strategic Alignment

• Represent the GBS hub in presentations to Works Councils in the scope of responsibility, to build long-term trust and transparency.
• Manage stakeholder relationships across the Benelux region, ensuring that local expectations are perfectly aligned with GBS delivery capabilities.
• Advocate for a collaborative culture, bridging the gap between local HR teams and centralized payroll specialists to ensure operational alignment.
• Oversee regional HR projects, applying robust project management methodologies to ensure timely and successful implementation of transformation initiatives.
• Lead by example with an empathetic approach, coaching the team to handle sensitive employee queries with care and professionalism.

Operational Management & Improvement

• Monitor service levels, manage on-the-ground operations, and conduct Payroll Team quality assurance activities.
• Drive a culture of continuous process improvement, identifying bottlenecks in day-to-day payroll operations and implementing scalable best practices.
• Ensure consistent adherence to policies and procedures and compliance across the team, raising risks/issues as needed.

Support & Escalation

• Resolve complex queries relating to payroll administration activities.
• Provide Root Cause Analysis (RCA) in case of escalations.
• Support Payroll Specialists when demand is high.
• Contribute to HR Services Business Continuity activities as applicable, highlighting critical resources and activities.
• Contribute to vendor management if HR Services specific vendors are used to manage Payroll activities.

Are you a MATCH?

• We are looking for a committed HR professional with a degree in Human Resources, Social Sciences, or a related field. Your background should include significant experience in an HR environment including Payroll —ideally within a Shared Services Center—where you have developed a high sense of responsibility and the ability to handle confidential matters with sensitivity.
• As a natural leader and mentor, you excel at setting team goals and taking full ownership of results. You possess a pragmatic, analytical mindset and are passionate about promoting best practices and process optimization. Your ability to thrive in a fast-paced, customer-focused environment allows you to lead by example and drive continuous improvement.
• Communication is at the heart of this role; professional fluency in English is mandatory while French language skills are a plus.You must have the interpersonal skills to engage effectively with diverse stakeholders, from executives to subject matter experts across different cultures. Exceptional organizational and time-management skills are essential to balance regional transformation projects with operational demands.
• Technical proficiency is a key advantage; experience with Strada, Workday, or ServiceNow will be highly considered.
• Finally, your flexibility to travel when necessary will ensure you stay connected with our regional teams and successfully drive our HR transformation forward

#LI-DL2

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.