HR Process & Automation Assistant Manager

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit: www.digiplus.com.ph .

About the Role

We are looking for a Process & Automation Specialist to join our SSC team and help us continuously make our operations simpler, smarter, and more efficient.

This role is not limited to maintaining existing processes. You will identify operational pain points, redesign workflows, and leverage AI, Lark, automation and digital tools to turn manual and inefficient processes into scalable solutions.

We are open to candidates from HR Operations / SSC, Process Improvement, Business Analysis, Operations, Product, Automation, or Technology backgrounds. What matters most is your ability to understand how a process works, identify what can be improved, and turn ideas into practical solutions.

Key Responsibilities

Process Design & Optimization

• Review existing SSC processes and identify bottlenecks, duplication, unnecessary steps and manual work.
• Redesign workflows to make processes simpler, faster and easier to operate.
• Translate business requirements into clear process flows, workflows and operating mechanisms.
• Continuously identify opportunities to improve operational efficiency and employee experience.

AI & Automation

• Leverage AI, Lark, no-code/low-code tools and automation to digitalize and streamline SSC processes.
• Independently build simple tools and automated workflows; collaborate with IT or technical teams for more complex solutions.
• Turn repetitive manual work into standardized, system-driven processes.
• Continuously explore new AI and automation capabilities that can improve SSC operations.

Process & Policy Improvement

• Support the development and enhancement of policies, SOPs and process guidelines based on operational needs.
• Ensure processes are practical, scalable and aligned with business requirements.
• Help translate policies into clear workflows and system rules.
• Strongly communicate complex policy and process changes in a clear, audience-appropriate manner for leadership, managers, and employees.

Cross-functional Collaboration

• Work closely with HR, BU, Finance, IT and other stakeholders to understand requirements and improve end-to-end processes.
• Coordinate implementation and ensure new processes/tools are properly adopted.
• Communicate process changes clearly and support stakeholders through implementation.

Continuous Improvement

• Proactively identify opportunities to improve SSC operations rather than waiting for problems to be assigned.
• Benchmark and explore better ways of working through technology, AI and process innovation.
• Measure the impact of improvements in terms of time saved, efficiency, accuracy and user experience.

Qualifications

• 2–5+ years of experience in process improvement, business operations, business analysis, HR operations, SSC, product operations, automation, or a related field.
• Demonstrated experience in process design, workflow optimization or operational improvement.
• Strong interest and practical experience in AI, automation, Lark or other digital/no-code tools.
• Experience in a mid-to-large organization, particularly a 500–1,000+ employee environment, is preferred.
• Experience working in a Lark/Feishu environment is a strong advantage.

Core Competencies

• Able to independently turn a business problem into a process solution and, ideally, a working tool.
• Strong analytical and problem-solving skills with a structured approach to process design.
• Good communication and stakeholder management skills; comfortable working across different functions.
• Proactive mindset with the curiosity to continuously identify “what can be done better?”, and ability to identify process improvement opportunities and providing planning and resolutions.
• Strong interpersonal skills and ability to work independently while collaborating effectively with cross-functional teams.
• Experience in managing and developing others.
• Ability to apply discretion and maintain confidentiality.
• Gather input from stakeholders to ensure policies, procedures, and processes are clear, feasible, and aligned with real-world operations.

Business Orientation

• Apply business judgment when designing policies and procedures to support efficiency, scalability, and risk management and evaluate business impact.
• Align HR policies, procedures, and processes with organizational strategy, workforce goals, and operational priorities.
• Use data, audit findings, and stakeholder feedback to recommend improvements that enhance organizational performance.

Nice to Have

• Experience with Lark Base, workflow automation, AI agents, APIs, SQL, Power Automate, Zapier, Make or similar tools.
• Experience transforming manual Excel-based or paper-based processes into digital workflows.
• Experience working with HR/SSC processes is a plus, but HR background is not required.
• Experience working with IT, Product, Operations or Business teams on process/system implementation.
• CN-EN bilingual.
• Experience in different HR Functions.

What Success Looks Like

Within this role, you will help SSC move from:

Manual → System-driven

Complex → Simple

People-dependent → Process-driven

Reactive → Proactive

“This is how we have always done it” → “There is a better way to do it.”