HR Senior Associate

About TMF Group

With over 13,000 colleagues in more than 125 offices across 87 jurisdictions, all working to the same high standards of service and security, we provide our clients with local expertise where it is needed most. Our locations cover 92% of world GDP and 95% of FDI inflow.

 We are a key part of our clients governance, providing the accounting, tax, payroll, fund administration and legal entity management services essential to their success. We make sure rules are followed, reputations protected and operational compliance maintained.

Role Overview

The HR Senior Associate – Internal HR is a role within the HR Regional Delivery Center (HR RDC).

The role supports delivery of standardized, high-quality HR administrative services across Europe, APAC, and the Americas.

It contributes to a centralized, process-driven HR model focused on efficiency, consistency, and enhanced employee experience.

Key Objectives

• Deliver efficient and standardized HR administrative support
• Ensure service quality, accuracy, and compliance
• Provide first-level HR process and systems support
• Drive operational efficiency and continuous improvement

Key Responsibilities

• Execute and validate HR transactions in line with policies and SLAs
• Ensure data accuracy, integrity, and compliance across HR systems
• Support knowledge sharing and provide guidance to Intern/ HR Associate

Qualifications & Experience

• Bachelor’s degree or equivalent preferred
• Technology savvy
• Basic understanding of HR administration and systems
• Shared services experience of at least 12 – 18 months in HR related domain

Skills & Competencies

• Good command of English Language (Both verbal & written)
• Attention to detail and accuracy
• Ability to work in a high-volume, process-driven environment
• Strong communication and interpersonal skills
• Accountability and ownership mindset
• Ability to manage competing priorities in a dynamic environment

KPIs / Performance Measures

• SLA adherence and turnaround time (TAT)
• Accuracy and quality of transactions
• Productivity and volume handling
• First-time resolution of complex queries
• Audit compliance and data quality
• Contribution to process improvements

Development & Growth

• Demonstrates learning agility and technical growth
• Builds end-to-end process understanding
• Progressively handles more complex tasks
• Contributes to operational excellence

Reporting Line

Reports to: HR Principal / Senior HR Principal